Community Satisfaction Survey
Each year, we participate in a Community Satisfaction Survey to assess our performance across a range of measures and to seek ways to improve and provide more effective service delivery. Our results are compared to the rest of the state as well as selected Councils in the Melbourne metro area.
2026 results
Community satisfaction with Council remains strong, with residents continuing to report positive experiences across many services and facilities. Customer service was a particular strength, with high levels of satisfaction for staff professionalism, provision of information and overall service. Waste collection services, libraries, festivals and events were also well regarded by the community, while arts services, sporting facilities, playgrounds and parks remained very positive.
Residents also expressed a strong sense of community and generally felt safe in public spaces. Most services and facilities were seen as contributing positively to overall satisfaction with Council.
Key areas for improvement include road maintenance, footpaths, traffic management, parking and street trees, which were the issues most commonly raised by residents. Satisfaction with maintenance and repair of State Government-managed major arterial roads in Kingston (e.g. Centre Dandenong Road and Lower Dandenong Road) was lower than the satisfaction with council-managed roads . There were also opportunities to improve perceptions of safety, particularly at night (though perceptions are in line or above the metropolitan Melbourne average).
2026 Annual Community Satisfaction Survey Overview Report(PDF, 5MB)
2026 Annual Community Satisfaction Survey Report of Findings(PDF, 8MB)
Previous results