You will need your rates assessment number (found on your rates notice) to pay your rates.
We provide two options for payments:
If you pay your rates as a lump sum, payment is due by 15 February 2022.
Payments must be received in four instalments by the following dates:
You will need to following when you apply:
Complete the online form to pay your rates directly to Council using BPoint:
Pay your rates
Enter your assessment number without the slash.
Make sure you wait for a receipt before you close the payment screen.
Direct debit applications are closed for the current rating period. Applications will reopen in July.
Rates payments can be spread across 10 equal monthly payments when you sign up for direct debit.
To complete the online for you will need:
Follow the prompts on the online form to apply:
Apply for direct debit
This service is free as long as sufficient funds are available at the time the account is debited
Funds will be deducted from your nominated account on the below dates:
A direct debit request will be automatically cancelled if there are three dishonoured payments in any financial year
To cancel your direct debit arrangement, written authority needs to be received at least 14 days before the next debit day.
For more information, please contact Customer Care on 1300 653 356.
If your bank account details change, you must complete a change to existing direct debit arrangement form at least 14 days before the next debit is due.
Call Australia Post on 13 18 16 and quote Billpay Code 0327
Credit cards accepted: VISA, Mastercard and Amex.
You can pay in person at any Australia Post office or at our customer care centre, 1230 Nepean Highway Cheltenham (Monday to Friday 8:30am - 5pm, excluding public holidays). Payments can be made by credit or debit card, cash or cheque.
Cheques and Money Order payments are accepted via mail.
If you are experiencing serious financial hardship, there are options available to you.
Apply for financial hardship or call us on 1300 653 356 to discuss your options.
If you are unable to pay your rates by the due date, contact our Customer Care team to discuss a suitable payment arrangement. Please phone 1300 653 356
If you are behind on your rates payments you can request to begin a payment arrangement to catch up.
No interest will be charged on overdue rates for the 2021/22 financial year.
From 1 July 2022, interest charges will resume.
New direct debit applications will be accepted up until the 1st December. Applications after this date may not be accepted.
Use our online form to update your details.
Access current and historical rates notices online via a secure login.
Create a rates account by registering below.
Register for online rates
Have you already registered for our online rates portal?
Log in to view your rates
You will need a copy of your rates notice to register to receive your rates via email.
Get your rates via email
Please note only current notices will be sent.
If you would like access to historic rates notices, please register for the online rates portal.