Pay your rates

You will need your rates assessment number (found on your rates notice) to pay your rates.

Online

Step 1.Choose your payment option

We provide two options for payments:

Lump sum

If you pay your rates as a lump sum, payment is due by 15 February 2022.

Instalments

Payments must be received in four instalments by the following dates:

  • 1st Payment: 30 September 2021
  • 2nd Payment: 30 November 2021
  • 3rd Payment: 28 February 2022
  • 4th Payment: 31 May 2022

Step 2.Prepare your information

You will need to following when you apply:

  • your assessment number
  • a valid credit card

Step 3.Pay online

Complete the online form to pay your rates directly to Council using BPoint:

Pay your rates

Enter your assessment number without the slash. 

Make sure you wait for a receipt before you close the payment screen.

Other online options

Direct debit

Direct debit applications are closed for the current rating period. Applications will reopen in July.   

Rates payments can be spread across 10 equal monthly payments when you sign up for direct debit.

  • Direct debit are made from your cheque or savings accounts
  • Any money owing from the previous year must be paid in full before direct debits can begin
  • Reminder notices are not issued when paying by direct debit for the next monthly instalment
  • Your direct debit will continue automatically each financial year, you only need to sign up once. 

Step 1.Prepare your information

To complete the online for you will need:

  • your bank BSB and account number
  • your rates assessment number

Step 2.Complete the online form

Follow the prompts on the online form to apply:

Apply for direct debit

Step 3.Make sure you have funds available

This service is free as long as sufficient funds are available at the time the account is debited

Funds will be deducted from your nominated account on the below dates:

  • 1st payment: 1 September
  • 2nd payment: 1 October
  • 3rd payment: 1 November
  • 4th payment: 1 December
  • 5th payment: 4 January
  • 6th payment: 1 February
  • 7th payment: 1 March
  • 8th payment: 1 April
  • 9th payment: 2 May
  • 10th payment: 1 June

Step 4.After you apply

A direct debit request will be automatically cancelled if there are three dishonoured payments in any financial year

To cancel your direct debit arrangement, written authority needs to be received at least 14 days before the next debit day.

For more information, please contact Customer Care on 1300 653 356. 

If your bank account details change, you must complete a change to existing direct debit arrangement form at least 14 days before the next debit is due.

Other options

Step 1.Choose your payment option

We provide two options for payments:

Lump sum

If you pay your rates as a lump sum, payment is due by 15 February 2022.

Instalments

Payments must be received in four instalments by the following dates:

  • 1st Payment: 30 September 2021
  • 2nd Payment: 30 November 2021
  • 3rd Payment: 28 February 2022
  • 4th Payment: 31 May 2022

Step 2.Prepare your information

You will need to following when you apply:

  • your assessment number
  • a valid credit card

Step 3.Choose your payment option

Telephone

Call Australia Post on 13 18 16 and quote Billpay Code 0327

Credit cards accepted: VISA, Mastercard and Amex.

In person

You can pay in person at any Australia Post office or at our customer care centre, 1230 Nepean Highway Cheltenham (Monday to Friday 8:30am - 5pm, excluding public holidays). Payments can be made by credit or debit card, cash or cheque.

Post

Cheques and Money Order payments are accepted via mail.

PO Box 1000 Mentone Vic 3194

If you are experiencing serious financial hardship, there are options available to you.

Apply for financial hardship or call us on 1300 653 356 to discuss your options.

If you are unable to pay your rates by the due date, contact our Customer Care team to discuss a suitable payment arrangement. Please phone 1300 653 356

If you are behind on your rates payments you can request to begin a payment arrangement to catch up.

No interest will be charged on overdue rates for the 2021/22 financial year.

From 1 July 2022, interest charges will resume. 

New direct debit applications will be accepted up until the 1st December. Applications after this date may not be accepted.