Pay your rates

Step 1.Choose your payment option

We provide two options for payments:

Instalments

Payments must be received in four instalments by the following dates:

• 1st Payment: 30 September 2025
• 2nd Payment: 30 November 2025
• 3rd Payment: 28 February 2026
• 4th Payment: 31 May 2026

Lump sum

If you pay your rates as a lump sum, payment is due by 15 February 2026.

Step 2.Prepare your information

You will need your assessment number.

Step 3.Choose your payment method

Online

Complete the online form to pay your rates directly to Council using BPoint:
Pay your rates

Enter your assessment number without the slash. 

Make sure you wait for a receipt before you close the payment screen.

Other online options

• bpay.com.au
• Post Billpay
  
  

Telephone

Call Australia Post on 13 18 16 and quote BillPay Code 0327

Credit cards accepted: VISA, Mastercard and Amex.

In person

You can pay in person at any Australia Post office or at our customer care centre, 1230 Nepean Highway Cheltenham (Monday to Friday 8:30am - 5pm, excluding public holidays). Payments can be made by credit or debit card, cash or cheque.

Post

Cheques and Money Order payments are accepted via mail.
PO Box 1000 Mentone VIC 3194

Step 1.Get started with Payble

1. Create a free Payble account at Kingston Payble or scan the QR code on your rates notice.
2. Follow the prompts to set up a flexible schedule with payments that suit your needs.
3. You will receive SMS reminders for payments before they are processed
4. Funds will be deducted from your nominated account on the schedule you have set up in your Payble account.

Step 2.Check your balance

Check the balance owing at any time, and you will receive a notification once your rates have been completely paid

Note: You need to make sure you have sufficient funds available at the time your account is debited. Banks may charge a fee if there are insufficient funds to complete a payment.

Rates reminder notices are not issued when using flexible payments, however you will receive SMS reminders for payments before they are processed.

Step 3.Update your details

If your bank account or card details change, you can update your details via your Payble account.

Step 4.Skip or make additional payments

Adjust payments via Payble at any time.

• Need to skip a payment?
  Payble will automatically adjust your payment schedule based on the amounts due so that payments are made in full by 31 May.
• Missed a payment?
  You can choose to make a lump sum payment or spread the amount owing across future payments.
• Want to make an additional payment?
  Payble will adjust your payment schedule to reflect the additional payment.

For more info read the Payble FAQs, view the Payble Terms and Conditions or contact Kingston's Customer Care on 1300 653 356.

Step 1.Prepare your information

To complete the online for you will need:

• your bank BSB and account number
• your rates assessment number

Step 2.Complete the online form

Follow the prompts on the online form to apply:

Apply for direct debit

Step 3.Make sure you have funds available

This service is free as long as sufficient funds are available at the time the account is debited.

If you applied for direct debit payments for 2025/26, funds will be deducted from your nominated account on the below dates:

• 1st payment: 1 September
• 2nd payment: 1 October
• 3rd payment: 3 November
• 4th payment: 1 December
• 5th payment: 1 January
• 6th payment: 2 February
• 7th payment: 2 March
• 8th payment: 1 April
• 9th payment: 1 May
• 10th payment: 1 June

Step 4.After you apply

A direct debit request will be automatically cancelled if there are three dishonoured payments in any financial year.

To cancel your direct debit arrangement, written authority needs to be received at least 14 days before the next debit day.

If your bank account details change, you must complete a change to existing direct debit arrangement form at least 14 days before the next debit is due.

For more information, please contact Customer Care on 1300 653 356.