Accessing our website

Every person visiting our website should have equal access to information and services, regardless of their abilities.

Our website has been designed to meet the needs of our diverse community and we are working towards the accepted worldwide standard, Level AA of the Web Content Accessibility Guidelines 2.1.

We also use a combination of behind-the-scenes tools and processes to maintain our compliance, including:

  • weekly quality and accessibility scans
  • frequent site content audits
  • periodic community user testing

If you come across content that you are not able to access, please contact our digital team on 1300 653 356 or

More information about our commitment to access and inclusion can be found in our Council Plan.

Online forms

If you have any trouble accessing an online form, please contact our digital team on 1300 653 356 or and we will provide a PDF or other alternative option.