Rates requests
Rates notices
Replacement rates notice
If you need a copy of your rates notice, you can login to our online rates portal to download a PDF copy. One rate payer per property is eligible to create an online rates account.
You can also request a copy of your rates notice to be sent to you via mail or email for a fee of $16.50:
Request a replacement rates notice
A replacement rates notice is free for aged pensioners and concession card holders:
Request a replacement rates notice (no fee)
Updated rates notice
You can request an updated rates notice to reflect changes to your name, address, or rates balance.
The updated rate notice can be sent to you via mail or email for a fee of $16.50:
Request an updated rates notice
This service is free for aged pensioners for aged pensioners and concession card holders, or if you settled a property in the current financial year:
Request a updated rates notice (no fee)
Update your postal address
Use our online form to let us know if you need your rates notice sent to a different address.
Update your postal address
Refunds
Refund requests are available for overpaid accounts for a fee of $22.00:
Request a refund
Refund requests for aged pensioners and concession card holders are free:
Request a refund (no fee)
Other requests
If you require a record of rates payments made to Council, you can request a manual reconciliation or statement of transactions for a fee of $49.50 (free for aged pensioners and concession card holders).
Request a record of payments
Request a record of payments (no fee)
If you own multiple properties, you can move payments from one property assessment to another via our re-apportionment request form for a fee of $38.50 (free for aged pensioners and concession card holders).
Rates re-apportionment request
Rates re-apportionment request (no fee)