Building Act infringements

How to pay

There are three ways to pay your infringement.

Pay online

Step 1.Gather your details

You will need your building infringement notice and your credit card details.

Step 2.Pay your fine

Complete our online form to pay your fine.

Pay your fine

Pay in person

Step 1.Gather your details

You will need your building infringement notice and your payment.

Step 2.Pay your fine

Visit us at 1230 Nepean Highway, Cheltenham on Monday to Friday from 8:30am to 5pm (closed public holidays).

Pay by post

Step 1.Gather your details

You will need your building infringement notice and your payment.

Step 2.Pay your fine

Send a cheque or money order by mail to City of Kingston, PO Box 1000, Mentone VIC 3194.

Make the cheque or money order payable to: City of Kingston. Include your building infringement notice number with your payment.

Review grounds for appeal

You can appeal your fine in certain circumstances. Please read below before applying for an internal review:

Exceptional circumstances 

Please provide details of the exceptional circumstances (where you have committed the offence due to unforeseen or unpreventable circumstances, (e.g. medical emergencies. Not knowing the law or forgetfulness are not exceptional circumstances) 

The fine was contrary to law

Please provide the reasons why you consider the decision to issue you with the infringement notice is unlawful (e.g. the Infringement was not valid).

The fine was a mistake

Please provide the reason why you believe there has been a case of mistaken identity (including evidence in support).

Special circumstances

Special circumstances include:

  • a mental or intellectual disability, disorder, disease or illness
  • a serious addiction to drugs, alcohol or a volatile substance
    homelessness, or
  • family violence within the meaning of the Family Violence Protection Act 2008

You must provide evidence (e.g. letter, report, statement etc) from one of the following parties to support your application:

  • a case worker, case manager or social worker
  • a general practitioner, psychiatrist or psychologist, or
  • an accredited drug treatment agency. Evidence (e.g. letter statement or a report) from your practitioner or case worker should include the following information

You will also need to provide:

  • the practitioner/case worker’s qualification and relationship with you, including the period of engagement.
  • the nature, severity and duration of your condition or your circumstances:

a) whether you were suffering from the relevant condition or circumstances at the time the offence was committed, and

b) whether, in the opinion of the practitioner/case worker, it is more likely than not that you could not understand or control your actions that constituted the offence.

Note: A Centrelink Medical Certificate on its own may not be adequate as it does not provide the above you were unaware of the fine.

Unaware of the fine

An application made on the ground of ‘person unaware’ must:

  • be made within 14 days of you becoming aware of the infringement notice (you may provide evidence of the date you became aware of the infringement notice by executing a statutory declaration)
  • state the grounds on which the decision should be reviewed, and
  • provide your current address for service.

Penalty Reminder Notice Fee Waiver Request

Please provide the reason(s) why you believe the Penalty Reminder Notice Fee should be waived. Note: The original penalty amount is still applicable under this request.

Request an internal review

Gather all supporting information before starting your application.

Request a review

The review process can take up to 90 days, and you will receive a written response of the outcome. The fine will be placed on hold until an outcome has been decided.

The Infringement Act 2006 allows you to make one application for review. You will need to provide all relevant and supporting documentation. If extra information is required, but not received by a due date, a decision will be made anyway.

It is an offence to provide false or misleading information. Further action may be taken if this occurs.

Appeal outcomes

After reviewing an appeal, we may:

  • confirm our decision to serve a fine
  • withdraw the notice and give you an official warning
  • withdraw the fine completely
  • withdraw the fine and refer the matter to the court
  • waive all or any penalty reminder notice fees
  • approve a payment plan.

You may be requested to supply additional information.

You are only allowed one appeal per fine.

Unsuccessful appeals

If your appeal is unsuccessful, you must then complete one of the below actions before the new due date on your fine:

If you are eligible, an accredited organisation may apply to the Director, Fines Victoria for a Work and Development Permit on your behalf.

To request a payment extension, applications must be received within two (2) months of the infringement issue date.

Failure to pay by the due date may lead to additional costs and/or the infringement notice/s being registered with the Director, Fines Victoria without further notice.

Approval of an extension of time is at the sole discretion of Council in accordance with the Infringements Act 2006.

Extension will be applied from the Due Date of the Infringement.

Request a payment extension

Payment plan (with Council)

You can apply to Council to enter into a payment plan while the fine is still at the infringement stage with Council.

Please note that BPAY and direct debit payment options are not available on a Council payment plan. We are also unable to organise Centrepay payments deducted from your Centrelink payments.

To request a payment plan, applications must be received before the infringement is registered with the Director, Fines Victoria.

Payment arrangement (with Fines Victoria)

Alternatively, at your request, Council can register your fine with the Director, Fines Victoria for a payment arrangement.

A payment arrangement can allow you to combine multiple types of fines into one payment arrangement. You can also pay by direct debit or set up Centrepay deductions.

Request a payment plan or arrangement

The person named on the infringement notice can have the infringement matter heard at the Magistrates' Court any time before the fine is registered with Fines Victoria.

Requests must be in writing.

Once it is received, our prosecutor will review the request and make arrangements for the matter to be lodged at court. We will send you a notice about one month before the hearing.

We cannot give legal advice about this process. We strongly recommend that you get independent legal advice before going to court.

The court process is not free. If the court decides in our favour, we will seek to recover any additional costs from you.

Once a hearing has been scheduled, you may request a delay by contacting the Magistrates' Court. Contact our Prosecutions Officer on 1300 653 356 to discuss your application.

Once a court election is processed and a hearing is arranged, you can only settle the matter before coming to Court with an out-of-court settlement. This is the total amount of the fine plus as any additional costs.

Request a court hearing