Contact us

Please note: The Cheltenham customer service counter will close at 4:30 pm on Thursday 3 July 2025.

We're here to listen - you can submit a question, provide feedback or a raise a complaint.

Online

Use our online form below to report an issue, request a service, ask us a question, submit feedback or make a complaint.  

Click here to view form.

By phone

We can be contacted on 1300 653 356, Monday to Friday from 8am to 5:30pm (excluding public holidays).

For urgent issues outside of business hours, please call 1300 653 356. You will automatically be directed to our emergency after-hours service.

The emergency after-hours service is not for general enquiries.
Non-urgent issues will be asked to call back during business hours.

If you are overseas, please call +61 3 9581 4600.

In person

You can visit us at one of our customer service counters.

Step 1.Cheltenham

  • Address: 1230 Nepean Hwy, Cheltenham
  • Opening hours: Monday to Friday 8:30am to 5pm (excluding public holidays)

Step 2.Chelsea

  • Address: 1 Chelsea Rd, Chelsea
  • Opening hours: Tuesdays 10am to 12:30pm and 1pm to 4pm (excluding public holidays)

Post

You can write us at:

City of Kingston
PO Box 1000
Mentone VIC 3194
Australia

Interpreting and translation services

Translating and interpreting service 

If you need language assistance call our interpreting service on 131 450, state the organisation as the City of Kingston and quote our phone number 1300 653 356. 

More on Translating and Interpreting Service (TIS).

 

National relay service

The National Relay Service (NRS) is an Australian Government service enabling deaf, speech or hearing impaired people to communicate over the phone.

To use the service call 133 677, state the organisation as the City of Kingston and quote our phone number 1300 653 356.

Media enquiries

Phone

9581 4633

Mobile

0418 845 918

Email

media@kingston.vic.gov.au

Contact us

Phone

1300 653 356


We can be contacted Monday to Friday from 8am to 5:30pm (excluding public holidays). For urgent issues outside of business hours, you will automatically be directed to our emergency after-hours service.

Email

info@kingston.vic.gov.au

Visit us

You can visit us at one of our customer service counters.

 

Cheltenham

1230 Nepean Hwy
Cheltenham
View map

Opening hours

Monday to Friday
8.30am - 5pm
Closed public holidays

 

Chelsea

1 Chelsea Rd
Chelsea
View map

Opening hours

Tuesdays
10am - 12.30pm
and 1pm - 4pm
Closed public holidays

 

Postal address

City of Kingston
PO Box 1000
Mentone VIC 3194
Australia

Trading address

City of Kingston
1230 Nepean Highway
Cheltenham VIC 3192
Australia

Back to top