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Contact Details

We're here to help. You can get in touch with us on variety of channels or by visiting one of our Customer Care centres in Chelsea and Cheltenham.


We can be contacted on 1300 653 356, Monday to Friday from 8am to 5:30pm. 

If you are overseas, please call +61 3 9581 4600.

Translating and Interpreting Service (TIS)

If you need language assistance, please call our interpreting service on 131 450, state the organisation as the City of Kingston and quote our phone number 1300 653 356.

Find out more about the Translating and Interpreting Service (TIS).

National Relay Service

If you are deaf or have a hearing or speech impairment, please call 133 677 state the organisation as the City of Kingston and quote our phone number 1300 653 356.

Find out more about the National Relay Service.

After Hours and Emergencies

After Hours Assistance

Please call 1300 653 356 for after-hours assistance. It will automatically direct you to our after-hours service.


In case of an emergency, please call 000.

Online and Email

Submit an Online Request

You can lodge a variety of service requests online - Requests and Payments

Send us an Email

We can be emailed at

Chat with Us

We love to chat! Please click on the orange chat bubble in the lower right hand corner of the page.  

Social Media


Visit Us

Cheltenham Main Office

Open from Monday-Friday 8.30am - 5pm (closed Public Holidays)
1230 Nepean Highway, Cheltenham

Chelsea Office (co-located with the Library)

Open from Monday-Friday 10am-2pm
1 Chelsea Road, Chelsea


We can be reached on the following address: PO Box 1000, Mentone 3194

Additional Services

Kingston Active

Waves Leisure Centre
03 9559 7111
111 Chesterville Rd, Highett

Don Tatnell Leisure Centre
03 9587 1016
Warren Rd and Brisbane Tce, Parkdale

Kingston Arts

Online contact form
03 9556 4440

Kingston Arts Centre & Kingston City Hall
979-985 Nepean Hwy Moorabbin

Shirley Burke Theatre
64 Parkers Rd, Parkdale

Family and Community Centres

Parkdale Family and Children's Centre
03 8586 0900
122 Warren Rd, Parkdale

Edithvale Family and Children's Centre
03 8782 1200
122 Edithvale Rd, Edithvale

Carrum Family and Children's Centre
03 9581 3000
24A Graham Rd, Carrum

Westall Community Hub
03 9581 3050
35 Fairbank Rd, Clayton South

Community Centres, Neighbourhood Houses & Activity Hubs

Kingston Libraries

Phone for all locations: 1300 135 668

Kingston Youth Services

1300 369 436


Kingston Youth Services Southland
Shop 1137, Southland Shopping Centre, Nepean Highway, Cheltenham
Drop in: Monday-Friday 1pm-5pm

Kingston Youth Services Aspendale
Aspendale Gardens Community Centre, 103-105 Kearney Drive, Aspendale Gardens
Drop in: Monday, Tuesday, Thursday 3:30pm-5:30pm