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Contact Details

We're here to help. You can get in touch with us on variety of channels or by visiting our Customer Care centre in Cheltenham.


We can be contacted on 1300 653 356, Monday to Friday from 8.30am to 5pm (excluding Public Holidays).

If you are overseas, please call +61 3 9581 4600.

Translating and Interpreting Service (TIS)

If you need language assistance, please call our interpreting service on 131 450, state the organisation as the City of Kingston and quote our phone number 1300 653 356.

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More on Translating and Interpreting Service (TIS)


National Relay Service

If you are deaf or have a hearing or speech impairment, please call 133 677 state the organisation as the City of Kingston and quote our phone number 1300 653 356.

Find out more about the National Relay Service.

After Hours and Emergencies

After Hours Assistance

Please call 1300 653 356 for after-hours assistance. It will automatically direct you to our after-hours service.


In case of an emergency, please call 000.

Online and Email

Submit an Online Request

You can lodge a variety of service requests online - Requests and Payments

Send us an Email

We can be emailed at

Chat with Us

We love to chat! Please click on the orange chat bubble in the lower right hand corner of the page.  

Social Media


Visit Us


1230 Nepean Hwy, Cheltenham

Our Customer Care Centre and Planning Counter is open Monday to Friday, 8.30am - 5pm (closed Public Holidays). 

For your health and safety, and to comply with current restrictions, a few things have changed:

  • Hand sanitiser upon entry and exit
  • Maximum 10 people in Customer Care area
  • Maintain physical distancing at all times
  • Although masks are no longer mandatory, you can wear one if it's your preference to do so, or if you are unable to maintain an appropriate distance from others
Chelsea (co-located with the Library)

Temporarily closed
1 Chelsea Road, Chelsea 


We can be reached on the following address: PO Box 1000, Mentone 3194

Additional Services

Waves Leisure Centre

With restrictions eased further, we are thrilled to be able to welcome more of you back with less restrictions so you can continue to enjoy Waves Leisure Centre through a COVIDSafe Summer.

Spa, sauna, steam room and group fitness classes still require pre-booking.

To protect your health and safety, we will have measures in place when you visit including social distancing requirements and a QR code check-in system. Masks must also be worn when moving around the facility - including to and from your exercise or program space. Masks do not need to be worn when exercising or swimming.


Staying active at home

Keep active at home with our free workouts for all fitness abilities.
03 9559 7111
111 Chesterville Rd, Highett

Kingston Arts

Kingston Arts is pleased to announce it has reopened its venues and we're looking forward to welcoming you back for performances and workshops or to hire a venue.

View our upcoming program including online events.

View our opening hours for galleries.
Please note, to protect your health and safety, we will have measures in place when you visit, including hand hygiene and social distancing requirements, as well as a QR code check-in system. In line with the Department of Health and Human Services, it will also be mandatory to wear a fitted face mask that covers the nose and mouth when inside our venues.


Online contact form
03 9556 4440

Kingston Arts Centre & Kingston City Hall
979-985 Nepean Hwy Moorabbin

Shirley Burke Theatre
64 Parkers Rd, Parkdale

Family and Community Centres

Parkdale Family and Children's Centre
03 8586 0900
122 Warren Rd, Parkdale

Edithvale Family and Children's Centre
03 8782 1200
122 Edithvale Rd, Edithvale

Carrum Family and Children's Centre
03 9581 3000
24A Graham Rd, Carrum

Westall Community Hub
03 9581 3050
35 Fairbank Rd, Clayton South

Community Centres, Neighbourhood Houses & Activity Hubs

Kingston Libraries

Chelsea, Cheltenham, Clarinda, Dingley Village, Parkdale, Patterson Lakes and Westall Libraries are now open on Summer hours. Higett and Moorabbin Libraries remain closed.

To meet our COVID Safe Plan, it won't be business as usual just yet. We need to make a few changes to our service delivery to accommodate current physical distancing and gathering limits, and to ensure safe hygiene practices.

All open branches will also offer a Click & Collect service and our return chutes will be open at all library branches 24/7.

Find out more
Phone: 1300 135 668

Kingston Youth Services

Youth Services will continue to provide 1:1 counselling and support. The Youth Centre will be closed with most groups and activities available online. Please contact Youth Services on 1300 369 436 for further information about how we can support you. 

1300 369 436


Kingston Youth Services, Platform 81
81 Albert Street, Mordialloc, 3195 
Drop in: Temporarily closed

Kingston Youth Services Aspendale
Aspendale Gardens Community Centre, 103-105 Kearney Drive, Aspendale Gardens
Drop in: Temporarily closed 

Planning Counter

During any stage of the planning process, you can make an appointment to meet with a planning officer at our planning counter.

Ground Floor, 1230 Nepean Highway Cheltenham

Monday to Friday, 8.30am – 5pm