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Frequently Asked Questions

Do you have a question about your Council provided waste and recycling service?  Scroll down this page to find answers to a range of frequently asked questions. Have a question that's not on the list? Send us an email and we'll add it to the page.

You can find out your bin day by entering your property address in the What's Near Me?  search tool or by visiting the Bins and Collections page.

My bin was missed during the collection, what do I do?

Please phone Council on 1300 653 356 within one business day of your bin being missed so we can arrange another collection. You can also lodge a request online. Once reported, please leave your bin out on the kerb and do not remove it until it has been emptied. 

If it has been longer than one business day, you will need to wait until your next collection for your bin to be emptied.

What do I do if my bin is damaged or has been stolen?

To arrange a replacement bin (free of charge), please call Council on 1300 653 356 or lodge a request online.

What time should I put my bin out for collection?

Bins should be placed out on the kerb the night before your scheduled collection day.

Bins should not be placed on the nature strip before 4.00pm on the day prior to collection or after 5.30am on the day of collection. Bins are to be removed from the kerbside by no later than midnight on the scheduled collection day. If bins are not removed from the kerbside, fines may apply.

My collection day falls on a public holiday, will my bin still be collected?

Yes. There are no changes to bin collections on public holidays.

Where do I place my bin?

Place bins out on the kerb the night before your collection. If you live in a court, please refer to Bin-Placement-for-residents-living-in-courts.pdf instructions.

How do I request a new or different sized bin?

To order new or additional bins or change the size of your current bin, fill out the residential bin application form (471KB) and send to Council.

When is my bin collected?

Garbage bins (red lid) are collected weekly.  Recycle (yellow lid) and garden waste (green lid) bins are collected on alternate weeks, on the same day as your garbage bin.

You can find out your bin day by entering your property address in the What's Near Me?  search tool or by visiting the Bins and Collections page.

What do I do if there is a sticker on my bin?

If there is a problem with your bin, collection staff may place a sticker on the bin explaining what the issue is. Once the issue has been fixed, please call Council on 1300 653 356 to arrange for your bin to be emptied.

What can I do with excess recyclables during the holiday season?

Council is unable to provide additional recycling collections during holiday periods. Make sure that you flatten your recyclable materials before placing them in the bin, this will provide more space in your bin. Consider storing excess recycling and disposing it through your normal recycling collection, once space is available. Alternatively, you can visit your local transfer station (98KB) to dispose of your excess recycling.

What is the correct way to present my bin for collection? 

• On the kerbside with Council's logo facing the road and the wheels facing your property
• With at least 30cm between each bin
• Clear of trees and parked cars
• If you live in a cul-de-sac/court bowl, please place your bins outside the truck turning zone

Do not overfill your bin or leave extra bags or boxes next to the bin as these will not be collected.

When do I get my new waste collection calendar?

Calendars can be downloaded from the Bins and Collections page.

Where is my nearest transfer station or landfill?

You can find information on local transfer stations here, or by visiting recycling near you where you can search for facilities by location or by product.

How do I clean my bin?

Bins can be kept free of odour by regular cleaning with soapy water and a hand held brush. Council will replace stolen bins and also repair bins damaged by general wear and tear. At no time should the below items be placed in bins:

• Hot ashes or liquids
• Corrosive or flammable items
• Builder's rubble

How do I report illegally dumped rubbish?

If you see anyone dumping rubbish and you know their identity or vehicle details, contact Council on 1300 653 356 who will arrange for an Officer to investigate your complaint.

I’m moving out, where can I take my unwanted goods?

Unwanted items that are in good condition can be donated to your local charity store. Click here to find your nearest charity store.

For the removal of other large items that cannot be donated to charity you can book a Council hard waste collection.  Visit the hard waste collection page for details on how to book and pay for this service.

I never have enough room in my recycling bin, what can I do?

Residents can request a second recycling bin from Council free of charge. For more details or to order a second bin, please contact Council on 1300 653 356. 

Why can’t I put my recycling in bags?

Your recycling is taken to a Material Recovery Facility (MRF) where the five different materials (steel, glass, paper and cardboard, aluminium and glass bottles and jars) are separated by a combination of hand sorters and machinery.  When recyclable materials are placed in to a bag they can't be separated into their respective material types and end up in landfill.  It is too dangerous and time consuming for hand sorters to open plastic bags.

How do I dispose of unwanted paint?

Paint can be disposed of for free at Bayside Waste and Recycling Centre, 144 Talinga Road, Cheltenham VIC 3192 (maximum container size of 20 litres).

Why do the garbage trucks start so early and make a lot of noise?

Garbage trucks must start early to ensure they finish their scheduled run for the day. Whilst garbage trucks do produce noise they are also performing a vital residential service and all services are carried out in accordance with the EPA’s Environment Protection (Residential Noise) Regulations 2008.

Which bin should I put shredded paper in?

The best place for shredded paper is in a compost bin or worm farm where it breaks down quickly and adds carbon, an important nutrient for plants, to the compost and/or worm castings. Shredded paper can be placed in your yellow lidded recycle bin if you don't have a worm farm or compost bin.

Where can I report an abandoned shopping trolley?

You can report an abandoned shopping trolley, from the companies listed below, by going to the trolley tracker website or by placing a phone call to the trolley tracker hotline on 1800 641 497.

  • Woolworths
  • Big W
  • Safeway
  • Masters
  • Dan Murphy

Coles and their companies (listed below) use their own form, found here.

  • Coles
  • Kmart
  • Target
  • Bunnings
  • Officeworks
  • Bi-Lo
  • 1st choice