Hard waste

Accepted hard waste items:

All items must be under 40kg (able to be lifted by 2 people) and no longer then 1.5m (excluding mattresses, which can be any size).

If you're unsure that the items can be collected, please call our Customer Care team on 1300 653 356.

• Barbeques
• Bed bases
• Bedding including doonas, blankets, pillows
• Bikes
• Carpet/rug and underlay rolled up no longer then 1.5m (maximum 1 roll of underlay and 1 roll of carpet/rug)
• Clothing (must be in a box - not loose or in bags)
• Computers
• E-waste (anything with a plug cord or battery)
• Fake grass (2 rolls, no longer then 1.5m)
• Fridges and freezers (with doors removed)
• Furniture including chairs, couches, stand alone bookcases, tables & dismantled furniture
• Glass and mirrors (wrapped and labelled)
• Heater (oil or column)
• Hot water systems
• Household items
• Lawn mowers
• Mattress (all sizes accepted - maximum of 2 per booking)
• Paint tins (empty with lids off)
• Rug and underlay, rolled up (1 roll of each, no longer then 1.5m)
• Scooter (battery removed)
• Scrap metal (no longer than 1.5 metres)
• Tables and drawers
• Televisions
• Timber (maximum 6 pieces, no bigger than 2 cm x 4 cm x 1.5 m)
• Tools
• Treadmill
• Trampoline
• Water tank (dismantled and meets above sizes)
• Whitegoods (washing machines, dryer, microwave, oven, stoves etc)

Unaccepted items:

Visit our A-Z guide for more information on how to dispose of unaccepted hard waste items.

• Asbestos
• Batteries
• Broken and/or unwrapped glass
• Building and renovation materials (benchtops, bricks, cabinetry, concrete, doors, cement, cement sheeting, tiles, plasterboard, rubble, insulation, sink - porcelain and ceramic)
• Car tyres
• Chemicals and liquid
• Commercial or business waste
• Doors
• Engine blocks
• Empty chemical containers
• Fencing
• General household rubbish
• Garden waste
• Gas cylinders
• Hazardous waste
• Paint and oil
• Polystyrene
• Soil
• Solar panels
• Tiles, pavers and stones

Residents using our kerbside bins can book two free hard waste collections per financial year. You can use them at different times or both together. Additional bookings can be made at $91.70 per collection.

Booking guidelines

Please ensure your single booking is no larger than 2m long x 1m wide x 1m high, as illustrated below (excluding mattresses, which can be any size).

• After you book, you'll get a confirmation email within 24hrs.
• Your items will be picked up on your next bin day.
• Please place your items on the nature strip (unless specified otherwise) by 5am on your collection day.
• Put your items out as close to your collection day as possible (ideally 1 to 2 days before) to prevent illegal dumping.

Booking cut off times
To have your items collected on your next bin day, please make your booking before 3pm on the business day prior.

For example: if your bin day is Monday, please book before 3pm on Friday.

Other information
Metal items and mattresses are collected by a separate truck and may be picked up the day after your other items.

If you miss your collection
If your items are not out in time for collection, you will lose that booking.

Booking
To book, please fill out the form below. You'll need a valid email address and phone number.

For more information, or help with bookings or payments, call our Customer Care team on 1300 653 356. 

Book your hard waste collection

• Your items will be picked up on your next bin day
• Please place your items on the nature strip (unless specified otherwise) by 5:00am on your collection day
• Put your items out as close to your collection day as possible  (ideally 1-2 days before) to prevent illegal dumping

You can book a collection up until 3pm the business day before your bin day (which is also the day your hard waste will be collected).

Yes, you can cancel or reschedule your hard waste booking.

• If you do this before 3pm the day before your collection, it will not count as one of your two free bookings.

• If you cancel after 3pm the day before your collection, it will count as one of your free bookings.

Example:
If your collection is on Wednesday, you need to cancel or change it by 3pm on Tuesday.

To cancel or reschedule, please call our Customer Care team on 1300 653 356.

Yes, you can book your two free collections for the same day.

We recommend taking a photo of your hard waste pile once placed out for collection as evidence in case you need to report any dumped waste on your pile, which may prevent it from being collected.

If you notice additional items on your hard waste pile that you did not put out, please call and advise our Customer Care team on 1300 653 356.

Your hard waste pile will not be accepted if it is too big or has any unaccepted items.

If your items are not out in time for collection, you will lose that booking.

If there is no room on your nature strip for your hard waste items, items can be placed within 1 m inside of your front fence for collection.
Please specify this when booking, as we need to advise our contractor

Residential properties using Council’s kerbside bins receive two free on-call collections per financial year.

This service is not available for commercial organisations or residents that use private waste collection services, such as large multi-unit dwellings.

Please contact your Property Manager or Owner’s Corporation to arrange a collection.

• The pile was too big – bookings must be no larger than 2m long, 1m wide and 1m high

• You may have already used your two free collections this year – extra bookings are available for a small cost

• Some items were not allowed, such as: bagged rubbish, building or renovation waste, gas bottles, paint or chemicals

• Some items were too heavy – nothing can be over 40kg

• Some items were too large – no single item can be more than 1.5m long

• There was too much of one material, like timber or carpet

• You booked after the 3pm cut off the day before collection

Please remove anything we couldn’t collect within 24 hours.
For help with how to dispose of items, see our A to Z waste guide.

For more information, or help with bookings or payments, call our Customer Care team on 1300 653 356.

For more information, or help with bookings or payments, call our Customer Care team on 1300 653 356.

Yes. Collections pause over the Christmas and New Year period. Specific closure and reopening dates will be published closer to Christmas each year.