Pay your rates

Instalments/lump sum

Step 1.Choose your payment option

We provide two options for payments:

Instalments

Payments must be received in four instalments by the following dates:

  • 1st Payment: 30 September 2025
  • 2nd Payment: 30 November 2025
  • 3rd Payment: 28 February 2026
  • 4th Payment: 31 May 2026

Lump sum

If you pay your rates as a lump sum, payment is due by 15 February 2026.

Step 2.Prepare your information

You will need your assessment number.

Step 3.Choose your payment method

Online

Complete the online form to pay your rates directly to Council using BPoint:
Pay your rates

Enter your assessment number without the slash. 

Make sure you wait for a receipt before you close the payment screen.

Other online options

Telephone

Call Australia Post on 13 18 16 and quote BillPay Code 0327

Credit cards accepted: VISA, Mastercard and Amex.

In person

You can pay in person at any Australia Post office or at our customer care centre, 1230 Nepean Highway Cheltenham (Monday to Friday 8:30am - 5pm, excluding public holidays). Payments can be made by credit or debit card, cash or cheque.

Post

Cheques and Money Order payments are accepted via mail.
PO Box 1000 Mentone VIC 3194

Flexible

Payble is a convenient option to help you manage your rates payments.

Choose to pay in smaller, more frequent amounts and never forget a payment again. It’s free, easy to set up and you can check your balance at any time.

Pay with Payble

Get started with Payble

  1. Create a free Payble account at Kingston Payble or scan the QR code on your rates notice.
  2. Follow the prompts to set up a flexible schedule with payments that suit your needs.
  3. You will receive SMS reminders for payments before they are processed
  4. Funds will be deducted from your nominated account on the schedule you have set up in your Payble account.

Check your balance

Check the balance owing at any time, and you will receive a notification once your rates have been completely paid

Note: You need to make sure you have sufficient funds available at the time your account is debited. Banks may charge a fee if there are insufficient funds to complete a payment.

Rates reminder notices are not issued when using flexible payments, however you will receive SMS reminders for payments before they are processed.

Update your details

If your bank account or card details change, you can update your details via your Payble account.

Skip or make additional payments

Adjust payments via Payble at any time.

  • Need to skip a payment?
    Payble will automatically adjust your payment schedule based on the amounts due so that payments are made in full by 31 May.
  • Missed a payment?
    You can choose to make a lump sum payment or spread the amount owing across future payments.
  • Want to make an additional payment?
    Payble will adjust your payment schedule to reflect the additional payment.

For more info read the Payble FAQs, view the Payble Terms and Conditions or contact Kingston's Customer Care on 1300 653 356.

Direct debit

Rates direct debit applications have closed for the 2025/26 rating period.

Rates payments are spread across 10 equal monthly payments when you sign up for direct debit.

  • Direct debits are made from your cheque or savings accounts.
  • Any money owing from the previous year must be paid in full before direct debits can begin.
  • Reminder notices are not issued when paying by direct debit for the next monthly instalment.
  • Your direct debit will continue automatically each financial year, you only need to sign up once. 

Step 1.Prepare your information

To complete the online for you will need:

  • your bank BSB and account number
  • your rates assessment number 

Step 2.Complete the online form

Rates direct debit applications have closed for the 2025/26 rating period.

Follow the prompts on the online form to apply (when applications are open).

Step 3.Make sure you have funds available

This service is free as long as sufficient funds are available at the time the account is debited.

If you applied for direct debit payments for 2025/26, funds will be deducted from your nominated account on the below dates:

  • 1st payment: 1 September
  • 2nd payment: 1 October
  • 3rd payment: 3 November
  • 4th payment: 1 December
  • 5th payment: 1 January
  • 6th payment: 2 February
  • 7th payment: 2 March
  • 8th payment: 1 April
  • 9th payment: 1 May
  • 10th payment: 1 June

Step 4.After you apply

A direct debit request will be automatically cancelled if there are three dishonoured payments in any financial year.

To cancel your direct debit arrangement, written authority needs to be received at least 14 days before the next debit day.

If your bank account details change, you must complete a change to existing direct debit arrangement form at least 14 days before the next debit is due.

For more information, please contact Customer Care on 1300 653 356.

If you are unable to pay your rates by the due date, contact our Customer Care team to discuss a suitable payment arrangement. Please phone 1300 653 356

If you are behind on your rates payments you can request to begin a payment arrangement to catch up.

Hardship options

Support options are available for residents experiencing financial hardship:

  • hardship assistance rebate (one-off)
  • payment arrangements based on your ability to repay (short-term)
  • rates deferrals (long-term)

In extreme circumstances, we may assess an application for a partial or full rates waiver (section 171A, Local Government Act 2020).

Interest is not charged for the approved hardship period and will not accrue on approved short-term or long-term applications. 

Apply for hardship

To apply for financial hardship, please visit our hardship support page.  

You can also call us on 1300 653 356 to discuss your options.

Read our Rates Hardship Policy.

Financial counselling

Speak with a financial counsellor for free. Contact the National Debt Helpline on 1800 007 007.

10% interest on overdue rates will apply from 1 July 2024.

New direct debit applications will be accepted up until the 1st December. Applications after this date may not be accepted.

Use our online form to update your postal address where your rates notice gets sent.

If your bank account details for direct debit have changed, you must complete a change to existing direct debit arrangement format least 14 days before the next debit is due.

Refund requests are available for overpaid accounts. Please note this may take up to 10 business days.

Request a refund

Contact us

Phone

1300 653 356

Email

info@kingston.vic.gov.au

Location

City of Kingston Customer Care Centre
1230 Nepean Highway
Cheltenham
3192
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View your rates online

Access current and historical rates notices online via a secure login.

 

Create a rates account by registering below.

Register for online rates

 

Have you already registered for our online rates portal?

Log in to view your rates

Receive rates via email

You will need a copy of your rates notice to register to receive your rates via email.

Get your rates via email

 

Please note only current notices will be sent.

 

If you would like access to historic rates notices, please register for the online rates portal.

 

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