Your complaints help to improve our services.
Make a complaint
We encourage you to let us know if we get it wrong. Learning from complaints is the best way for us to get it right.
We take all complaints seriously and always try to find a solution before it becomes a big problem.
Contact us to talk about your concerns.
What is a complaint?
A complaint is a report of a fault or shortfall in Council action or policy. You might have a complaint about the quality or timing of:
- Actions
- Decisions
- Services
- Policies
A complaint is not a customer inquiry or a service request.
What is our complaints process?
Every complaint follows the same five steps, which will be clearly explained to you by our team.