Pay your rates

You will need your rates assessment number (found on your rates notice) to pay your rates.

Online

Step 1.Choose your payment option

We provide two options for payments:

Lump sum

If you pay your rates as a lump sum, payment is due by 15 February 2023.

Instalments

Payments must be received in four instalments by the following dates:

  • 1st Payment: 30 September 2022
  • 2nd Payment: 30 November 2022
  • 3rd Payment: 28 February 2023
  • 4th Payment: 31 May 2023

Step 2.Prepare your information

You will need to following when you apply:

  • your assessment number
  • a valid credit card

Step 3.Pay online

Complete the online form to pay your rates directly to Council using BPoint:

Pay your rates

Enter your assessment number without the slash. 

Make sure you wait for a receipt before you close the payment screen.

Other online options

Flexible payments

You can pay your rates flexibly using Payble.

Payments can be spread across the financial year until 31 May, and can be direct debited weekly, fortnightly, or monthly from your bank account, debit or credit card.

Flexible payments are set up on your current rates balance, which can be made up of current and arrears rates.

Using Payble, you can update and change your payment details anytime and set SMS reminders to stay on track with payments.

If you are currently set up with direct debit payments and want to switch, register for Payble and set up flexible payments using the steps below. This will automatically cancel your existing direct debit agreement.

 

Step 1.Register for Payble

Create a free Payble account by scanning the Payble QR code on your rates notice or by visiting Kingston Payble.

You can sign up at any time during the financial year, provided your rates are all paid in full by 31 May.

Register for payble

Step 2.Complete your payment request

Follow the prompts in Payble to set up a flexible direct debit schedule with payments that suit your needs.

Step 3.Make sure you have funds available

You need to make sure you have sufficient funds available at the time your account is debited. You bank may charge a fee if there are insufficient funds to complete a payment.

Rates reminder notices are not issued when using flexible payments, however you will receive SMS reminders for payments before they are processed.

Funds will be deducted from your nominated account on the schedule you have set up in your Payble account.

Step 4.After you apply

You will receive SMS reminders for payments before they are processed.

You can check the balance owing at any time, and you will receive a notification once your rates have been completely paid.

Each year, when you receive a new rates notice, you will need to establish a new flexible payment schedule.

If your bank account or card details change, you can update your details via your Payble account.

Cancel a payment or make additional payments

You can cancel a payment or make additional payments via your Payble account at any time.

  • If you choose to cancel a payment, Payble will automatically adjust your payment schedule based on the amounts due so that payments are made in full by 31 May.
  • If a payment is missed due to insufficient funds in your account, you can choose to make a lump sum payment or spread the amount owing across future payments.
  • If you make an additional payment, Payble will adjust your payment schedule to reflect the additional payment.
  • You will be notified of any changes via SMS and through your Payble account. 

 

For more information read the Payble FAQs, view the Payble Terms and Conditions or contact Customer Care on 1300 653 356.

Direct debit

Rates direct debit applications have closed for the 2022/23 rating period.
Flexible direct debit payments are still available for 2022/23.

Rates payments are spread across 10 equal monthly payments when you sign up for direct debit.

  • Direct debits are made from your cheque or savings accounts
  • Any money owing from the previous year must be paid in full before direct debits can begin
  • Reminder notices are not issued when paying by direct debit for the next monthly instalment
  • Your direct debit will continue automatically each financial year, you only need to sign up once. 

Make sure you have funds available

This service is free as long as sufficient funds are available at the time the account is debited.

If you applied for direct debit payments for 2022/23, funds will be deducted from your nominated account on the below dates:

  • 1st payment: 1 September
  • 2nd payment: 3 October
  • 3rd payment: 2 November
  • 4th payment: 1 December
  • 5th payment: 3 January
  • 6th payment: 1 February
  • 7th payment: 1 March
  • 8th payment: 3 April
  • 9th payment: 1 May
  • 10th payment: 1 June

Changes to your direct debit payments

A direct debit request will be automatically cancelled if there are three dishonoured payments in any financial year.

To cancel your direct debit arrangement, written authority needs to be received at least 14 days before the next debit day.

If your bank account details change, you must complete a change to existing direct debit arrangement form at least 14 days before the next debit is due.

For more information, please contact Customer Care on 1300 653 356.

Other

Step 1.Choose your payment option

We provide two options for payments:

Lump sum

If you pay your rates as a lump sum, payment is due by 15 February 2023.

Instalments

Payments must be received in four instalments by the following dates:

  • 1st Payment: 30 September 2022
  • 2nd Payment: 30 November 2022
  • 3rd Payment: 28 February 2023
  • 4th Payment: 31 May 2023

Step 2.Prepare your information

You will need to following when you apply:

  • your assessment number
  • a valid credit card

Step 3.Choose your payment option

Telephone

Call Australia Post on 13 18 16 and quote Billpay Code 0327

Credit cards accepted: VISA, Mastercard and Amex.

In person

You can pay in person at any Australia Post office or at our customer care centre, 1230 Nepean Highway Cheltenham (Monday to Friday 8:30am - 5pm, excluding public holidays). Payments can be made by credit or debit card, cash or cheque.

Post

Cheques and Money Order payments are accepted via mail.

PO Box 1000 Mentone Vic 3194

Hardship options

Every situation is different, this is why we have both long-term and short-term hardship applications.

Hardship applications can include rates deferrals and payment arrangements (where payments are based on your ability to repay the amount). In extreme circumstances, we may assess an application for a partial or full rates waiver (section 171A, Local Government Act 2020).

Interest is not charged for the approved hardship period and will not accrue on approved short-term or long-term applications.

Who we can help

Whatever your circumstances, if you are experiencing financial hardship, we’ll help arrange a payment plan to suit you.

We cannot provide help if you are not honest about your circumstances, provide misleading information or are in debt because of fraud.

Investment properties are not eligible. If you own an investment property, an application for your primary residence will not be accepted.

How does the process work?

If you or your organisation are experiencing financial hardship, you can apply for deferral, payment arrangement and/or waiver of rates. The assessment takes 14 business days, and successful applications are effective for one year from the date of approval.

To assess your application, we need: financial records, medical certificates, income statements, tax returns or financial counsellor recommendations.

Apply for hardship

Apply for financial hardship or call us on 1300 653 356 to discuss your options.

Read our Financial Hardship Policy(PDF, 715KB).

Financial counselling

Speak with a financial counsellor for free. Contact the National Debt Helpline on 1800 007 007.

If you are unable to pay your rates by the due date, contact our Customer Care team to discuss a suitable payment arrangement. Please phone 1300 653 356

If you are behind on your rates payments you can request to begin a payment arrangement to catch up.

Interest on overdue rates and charges may apply from 1 July 2022.

New direct debit applications will be accepted up until the 1st December. Applications after this date may not be accepted.

Refund requests are available for overpaid accounts for a fee of $22.00:

Request a refund

Refund requests for aged pensioners and concession card holders are free:

Request a refund (no fee)