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National Disability Insurance Scheme

The National Disability Insurance Scheme (NDIS) is a national insurance program that is providing support to people under 65 who live with a permanent and significant disability. It is a new way of delivering services and supports for people living with disabilities in Australia.

Personalised plan for your life

Everyone’s needs are different, so there’s a wide range of support available. The NDIS is all about developing a plan that supports your individual needs and goals, and providing the long-term support you need to live your life.

Examples of support include:

  • early intervention support for children on the spectrum
  • assistive technology such as a talking watch, mobility cane and video magnifier
  • funding for Auslan translation services
  • support to connect to other community services and activities such as social, study and sporting interests.

Kingston City Council is not an NDIS provider

Given there are specialist disability services operating in the community, Kingston City Council has decided not to become an NDIS provider.

Your services will continue while you wait for NDIS

It’s important to remember that in the meantime you will still receive your services through us and your services will not change during this time. If you are not eligible for the NDIS, your services will continue and there will be no changes to your current services. 

Your questions answered

When does the NDIS start?

The rollout of the NDIS commenced in the City of Kingston from 1 April 2018.

What is Kingston City Council going to do for me now?

We will continue to offer you services until you transition to the NDIS. We will provide information connecting you with the Brotherhood of St Laurence (BSL) Local Area Coordinator (LAC) who will support you through the process. If you are not eligible for the NDIS, your services will continue and there will be no changes to your current services. 

What services that will be affected once you transition to the NDIS?

Once you transition to the NDIS your services with the City of Kingston will cease. Services affected include home support such as shopping and domestic assistance, personal care, respite care, delivered meals, home maintenance and home modifications. If you are eligible for the NDIS it is important to note: 

  • The NDIS will contact you by phone and advise when it’s your turn to transition.
  • Transitioning to the NDIS will allow you to choose your own service provider.
  • There are no fees for NDIS services.

Who will help me develop my first plan with the NDIS?

To develop your first plan with the NDIS, you will need to carefully consider your goals for the next 12 months, what support you will need and how your current support is working for you. The Brotherhood of St Laurence will work with you to identify your goals and develop your first plan which will be in place for 12 months.

Am I eligible for the NDIS?

You are eligible for the NDIS if you:

  • are under 65 years of age
  • are an Australian resident or citizen
  • have a life-long disability that impacts you daily

Do you have to be under 65 to access the NDIS?

Yes. If you access the NDIS for the first time before you’re 65, you have the option of staying in the NDIS beyond that point.

What’s a life-long disability?

Any intellectual, physical or mental health condition that impacts on your ability to function day-to-day.

What if I’m not eligible?

You may still be able to access support in the community, even if you are not eligible for NDIS funding. Visit the NDIS website for more information. 

How do I get ready for the NDIS?

If you are already receiving services, you will be contacted by the NDIS. If you are not sure, you can email NDIS on If you are not currently receiving services you will need to contact NDIS on 1800 800 110. For more information please see the following resources available on the NDIS website.

How do I access the NDIS?

If you think you meet the access requirements and the NDIS is available in your area, you can call the NDIS on 1800 800 110.   Your disability worker or case manager can help refer you to the NDIS but you can also self-refer to the NDIS.

If you are applying on behalf of a child under the age of six, you will be referred to an Early Childhood Partner. They will work with you to understand your child’s individual needs and circumstances

Watch this video on Accessing the NDIS

How do I know how much funding I will get in my plan?

NDIS plans are tailored to each person’s individual needs so funding will vary, depending on your needs. When developing your plan, you will be asked about your current situation and what supports you receive, and how you manage everyday activities. Once you complete the planning process you will receive an individualised funding amount. You then get to choose and control the supports you receive.

For more information visit the NDIS website ‘what help can I get?’ section or for detailed information see the Operational Guidelines on including specific types of supports in plans.

Who will deliver the NDIS in the Bayside (includes Kingston) area?

The Brotherhood of St Laurence is the community organisation that will be delivering the NDIS in the Bayside region, which includes Kingston. The Brotherhood will be providing Local Area Coordinators (LACs) who will work with you to develop and action your plan, help you implement and monitor how your plan is going, and review your progress regularly.


Who do I contact for more information?

For further information and to check eligibility you can call NDIS on 1800 800 110 Monday to Friday 8am – 11pm or visit the NDIS website.