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City of Kingston offers people in the community over 65 or with a disability, what's known as entry level in-home support services, to remain independent and live in their own homes for as long as possible. As your needs increase you may be entitled to a Home Care Package also available through the City of Kingston. When you choose AccessCare, City of Kingston as your service provider you can continue using the same Council support workers when you transition across to a Home Care Package. Please visit our dedicated website for further information.


What's the difference between entry level support and a Home Care Package?

Both services are provided by Council. With a Home Care Package there are more services available to you and there is more flexibility. You are in control. You receive an allocation of money from the government, and you choose how you want the money spent. If you are a full pensioner, any fees charged come out of your package funds not out of your pocket. If you are not a full pensioner, Centrelink will determine what your 'income tested fee' will be per day. You can receive additional services such as gardening, massage and podiatry, as well as more extensive house cleaning for example.  

If you are receiving entry level services through Council you will pay a small fee for each service regardless of your income or assets. For example, you can receive house cleaning, but there is restriction of cleaning a single bathroom only. Gardening is restricted to pruning fruit trees and garden paths.

If you start to require more and more services from the Council, it may be worthwhile upgrading to a Home Care Package. 

What services are available under entry level support?

The following services are available through the City of Kingston's entry level care, under the Commonwealth Home Support Programme:

  • Community bus
  • Taxi cards
  • Volunteer transport
  • Social outings and day trips
  • Personal care
  • Housework and laundry
  • Home maintenance and modifications
  • Meals and shopping assistance
  • Respite

What services are available under a Home Care Package?

In addition to the above list of services the following services are available under a Home Care Package:

  • Nursing, podiatry, physiotherapy, occupational therapy and other allied health services
  • Equipment purchases
  • Unlimited advice (case management) provided by tertiary qualified advisers
  • Gardening
  • Pet care

For more information

Call AccessCare, City of Kingston on 1300 819 200, visit or stay up to date on our Facebook page 


Kingston's response to listeria notification

We were notified of the temporary closure of iCook foods following the detection of Listeria contamination in some foods produced by iCook. A number of alternative providers are now being used to source meals, all of which have appropriate levels of quality and food safety assurance in place. These alternative providers have previously provided meals to a range of AccessCare clients in our Home Care Package business. 

We urge residents to follow the health precautions connected to the listeria notification, including disposing of any food they may have stored, from iCook Foods.  For further information read Kingston's media release.