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Stormwater and drainage FAQs

General Drainage

The stormwater drainage system is managed in partnership between Melbourne Water and Council. City of Kingston is responsible for the provision and maintenance of local drains and the management of any stormwater flooding from its drainage system. Melbourne Water is responsible for the provision and maintenance of main drains, the management of flooding from its drainage system, and flooding from rivers and creeks.

For more information on the drainage system click here for a Melbourne Water Fact Sheet.


What is the difference between a stormwater drain and a sewer?

Stormwater is pure rainwater plus anything the rain carries along with it. In urban areas, rain that falls on the roof of your house, or collects on paved areas like driveways, roads and footpaths is carried away through a system of pipes that is separate from the sewerage system. Unlike sewage, stormwater is not treated. In some cases it's filtered through traps, usually located at the end of the pipe system, but it still flows directly from streets and gutters into our rivers, the harbour and the ocean. Straight from your street to waterways inhabited by fish, frogs and other aquatic animals and plants.



Who is responsible for sewerage?

South East Water is responsible for operating and maintaining the sewerage system for the south-east region of Melbourne. For further information about sewerage including responsibility and what to do if you have a blocked sewer or pipe visit South East Water: Learn about sewerage.



Who is responsible for water mains?

South East Water purchases water from Melbourne Water, who is responsible for harvesting, storing and treating water prior to its arrival in the South East Water system. For further information visit South East Water: Water sources.


Flooding


Who do I contact if I’m being flooded?

If the flooding is of a serious nature and poses a great risk to personal safety and property then please contact SES on 132 500.

If the flooding is due to internal drainage issues (within private property), or the stormwater outlet from the property boundary to the kerb and channel, then the property owner is responsible and you will need to contact a local plumber for assistance.

If the flooding is related to a Council stormwater drainage issue, contact Council on 1300 653 356.

If the flooding is related to a major Melbourne Water stormwater drain then you can contact Melbourne Water on 131 722.



How do I report flooding?

If the flooding is of a serious nature and poses a great risk to personal safety and property then please contact SES on 132 500.

If the flooding is due to a Council stormwater drainage issues,  contact Council on 1300 653 356 or Report a flooding incident using our online form.



How do I find out more about stormwater drainage responsibilities?

Refer to page three of our Flooding fact sheet.



How do I find out more about how Council addresses flooding problems?

Refer to page three of our Flooding fact sheet.


Maintenance


How often do Council’s stormwater drains get cleaned/maintained?

Council is responsible for inspecting, maintaining and upgrading approximately 798km of stormwater drains and associated assets. Although Council does continuously monitor the performance of its stormwater systems, it relies on the community to report flooding incidents as they occur. For more information about blocked drains, visit our page about Maintenance of Road Infrastructure.



How do I report a blocked Council stormwater drain/pit?

Lodge a drainage issue using Council's online form, or contact Council on 1300 653 356.



How do I report a blocked Melbourne Water stormwater drain/pit?

Visit the Melbourne Water website to Report an issue.


Environmental


What is a Rain Garden?

'Rain Garden’ is the term commonly used to describe a vegetated area that removes pollutants from storm water runoff (also known as bio-retention systems). Rain water flows into a Garden bed and filters through a layer of engineered soil. The clean water is collected by slotted pipes and directed back into the traditional drainage system. Read more about Rain Gardens on our Water management page.



What type of works is Council implementing to address urbanisation, stormwater quality and waterway health?


Building & Construction


How do I find out about Council stormwater drainage projects?

See Roads and Drainage - Current and Future Works.



How do I find out more about stormwater quality developer contributions?

See Water Management.



How do I find out if my property has a flood overlay?

See Land Subject to Flooding.



What is a legal point of discharge?

The Legal Point of Discharge is a point specified by Council where stormwater from a property must be discharged. It is usually to a Council-managed drain or the street kerb and channel.

To find out where the legal point of discharge is for your property, see Council Building Forms to complete and submit an application form.



How do I find out if I can build over my easement?

See Building over Easement.



How do I find out if there is a Council stormwater drain in my easement?

See Building over Easement.



What responsibilities do private builders have in relation to protecting Council’s drainage system?

Construction and development can have far reaching impacts on adjoining properties, pedestrians, traffic, neighbouring residents, businesses and Kingston’s environment. If not appropriately managed, issues such as construction noise, stormwater pollution, sediment control and dust from demolition sites can have a negative impact on neighbourhood amenity, safety and the natural environment.

Installing sediment fences along the low side of a site before commencing any building work can reduce stormwater pollution. The fence traps the sediment while allowing water to leave the site. It can consist of timber or steel posts and rails, with a manufactured geotextile filter fabric between the rails and posts. It is important to check sediment fences and any other control methods regularly. View more on managing stormwater and sediment control.

You can also read more on our Construction page.



I am a builder working on a construction site; can I discharge to Council drainage system during the build?

Council does not permit any surface or groundwater runoff from construction sites to discharge into Council’s stormwater system during construction, unless a Temporary Discharge Permit has been obtained. More information can be found on the Construction page.