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Rate Payment Options

The City of Kingston provides a range of rate payment options as set out below.

Economic impact of the COVID-19 pandemic

It’s taken a little longer to develop the Budget this year, which includes a Community Support Package for the Covid-19 Pandemic. This means that rates won’t be out until mid-late August. Your rates information pack will include more information of the support options available.

Kingston City Council recognises the impact the COVID-19 pandemic is having across our community.

To help alleviate the financial hardship our ratepayers may be experiencing, Council is offering ratepayers to apply to have their rates either deferred or alternate payment arrangements made.


Your application will be assessed by our Rates team and you can expect a response within 14 days.

Read more about our response to COVID-19

Lump Sum Payment

If you pay your rates as a lump sum, payment must be received by 15 February 2021. If the full/lump sum payment is not received on or by 15 February 2021, interest is calculated on and from the date on which each missed instalment was due and continues to be payable until the payment is made in full.


Payments must be received in four instalments by the following dates:

  • 1st Payment: 30 September 2020
  • 2nd Payment: 30 November 2020
  • 3rd Payment: 28 February 2021
  • 4th Payment: 31 May 2021

Outstanding arrears will not attract interest until 1 July 2021.

Direct Debit

The direct debit payment option allows ratepayers to pay their current year rates in 10 equal monthly payments, commencing September and concluding in June of each financial year. This payment option can be easier on the budget and relieves the worry of paying on time or incurring penalty interest for late payment. This option is only available from cheque or savings accounts, payment cannot be made by a credit card.

Ten payments are made in total on the following dates:

  • 1st Payment: 30 September 2020
  • 2nd Payment: 30 October 2020
  • 3rd Payment: 30 November 2020
  • 4th Payment: 31 December 2020
  • 5th Payment: 29 January 2021
  • 6th Payment: 26 February 2021
  • 7th Payment: 31 March 2021
  • 8th Payment: 30 April 2021
  • 9th Payment: 31 May 2021
  • 10th Payment: 29 June 2021

The first payment is deducted from a nominated bank account (savings or cheque only). This service is free as long as sufficient funds are available at the time the account is debited. A direct debit request will be automatically cancelled if there are three (3) dishonoured payments in any financial year.

Please note: The direct debit payment option is only available for current year rates, any arrears brought forward from the previous year must be paid in full prior to the commencement of direct debits.

Applications received after December 2020 may not be processed for the current rate year if there have not been payments received for the current year rates

Important information

Ratepayers sign up only once and do not need to make a new application each financial year providing there are no changes to your bank account details. If your bank account details change you will need to complete a new Direct Debit Request Form and lodge it with Council at least 14 days before the next debit day. In the event that ratepayers wish to cancel their direct debit arrangement with Council, written authority needs to be received at least 14 days before the next debit day.

Annual rate and valuation notices are issued in July/August each year to all ratepayers. Reminder notices are not issued when paying by direct debit for subsequent monthly instalments.

  to request the Direct Debit payment option.

Please contact Customer Care on 1300 653 356 for assistance.

Payment Arrangement

Any ratepayers, who may be experiencing difficulty in paying their rates by the due date, are encouraged to contact Council on 9581 4302 as early as possible in order to establish a suitable payment arrangement.

Where can I pay my rates



  • By telephone through Australia Post - credit cards accepted: VISA, Mastercard and Amex. Call 13 18 16 and quote Billpay Code 0327 or visit

In Person 

In person at any Australia Post Office or Agency or any of Council’s Customer Care Centres listed below. Payments can be made by credit or debit card, cash or cheque. Cheques and Money Order payments are also accepted via mail.

If you would like to pay in person at a Kingston Customer Service office please call 1300 653 356 for up-to-date opening hours due to COVID-19 restrictions.


1230 Nepean Highway
Cheltenham Vic 3192
Hours: Mon-Fri 8:30am to 5:00pm


1 Chelsea Road
Chelsea Vic 3196
Hours: Mon-Fri 10:00am to 2:00pm


PO Box 1000
Mentone Vic 3194