Skip to Main Content
Print

Community Information - COVID-19

General Coronavirus information

For specific up-to-date information or advice about Coronavirus (COVID-19) visit the Victorian Government Department of Health and Human Services (DHHS) website. Their information is regularly updated and provides specific health and medical advice, including targeted information for:

Information about travel restrictions is on the Smartraveller website.

On Monday 16 March, Premier Daniel Andrews declared a state of emergency in Victoria over novel coronavirus (COVID-19).

On Wednesday 11 March the World Health Organisation (WHO) classified the COVID-19 outbreak a pandemic. 

If you suspect you may have Coronavirus, please call the dedicated DHHS hotline on 1800 675 398.

Essential services

Essential Council services that are currently running as normal (subject to further government announcements) include, but not limited to:

  • All bin collections (please ensure bins are easily accessible to minimise the need for drivers to get out of the vehicle). 
  • Community and childhood immunisations (all immunisations now require a booking; to book a time slot, please call 9581 4870).
  • Maternal Child Health consultations will be via telephone and electronic only - with some time limited face to face work where required.
  • Child Care and kindergarten
  • Community bus for shopping trips only
  • Planning permits
  • Aged and disability service including:
  • Personal care
  • Unescorted shopping    
  • Escorted shopping only if required e.g. to get to a bank, pay bills
  • Delivered Meals
  • Essential domestic assistance
  • Urgent home mods and home maintenance
  • Assessments by phone
  • As an extra service during this time we will also be conducting welfare checks by phone and in person if required.

City of Kingston’s Customer Service counters at Cheltenham and Chelsea are closed. Customer Care can still assist you with any queries via: 

 

How services and events in Kingston are impacted

We are closely monitoring the evolving situation and will continue to support DHHS as they work to ensure the health and safety of all Victorians.

See below an A-Z listing of council services and how they are impacted.


Beaches

Kingston’s Beaches are now closed to all gatherings and sun bathing. You are still allowed to walk, exercise or swim – so long as you do not sit on the beach or gather in groups.

Physical distancing requirements as set by the Australian Government must be followed.



Business information

If your business has been affected by the coronavirus, there is a range of information, support and stimulus packages available.

To find out how your business can get help visit business.vic.gov.au or phone 13 22 15.

Business.vic.gov.au is a single entry point for the Australian business community to access information from all 3 levels of government and has a dedicated customer service team currently available from 7am – 9pm, 7 days per week.

Information available online includes:



Community Bus Service

Social outings on the Community Bus have been suspended.

Council will continue to provide essential shopping trips (with reduced numbers on each trip). At this stage we have to continue to accept new clients and we want to assist people with shopping if they are now having issues getting food but we won’t be taking them on outings.

Essential shopping is for groceries in other words we are not taking people to Southland to have a coffee, like we usually do. This is all subject to change of course!!

New people can contact AccessCare on 1300 819 200.

Social outings will cease, at this time we will continue essential shopping trips of small numbers on each trip and we are looking at extend the number of essential shopping trips to include the early morning shopping. 



Community Centres

Kingston has temporarily closed its Community Centres & Hubs to help slow the spread of COVID-19 in our community. 

All Council-managed centres are now closed and our team is contacting regular centre visitors to keep them informed.  

Centres affected: Carrum Activity Hub, Chelsea Activity Hub, Clarinda Community Centre, Melaleuca Activity Hub, Mentone Activity Hub, Moorabbin Activity Hub/NG Wishart, Sundowner Community Centre, Westall Activity Hub.

There are also eight non-Council managed community centres in Kingston.

Please contact them directly to find out how their services are impacted. 

Non-Council Centres:  Aspendale Gardens Community Service, Chelsea Heights Community CentreCheltenham Community CentreDingley Village Neighbourhood Centre, Longbeach Place, Mordialloc Community Centre, Mordialloc Neighbourhood House, Patterson Lakes Community Centre.



Council Meetings

City of Kingston Council meetings will continue as planned. The public are welcome to watch via our regular live streaming service.



Customer Service

Council will be closing its in-person Customer Service and Planning counters at Cheltenham and Chelsea.

Council can still assist you with any queries via:

Phone: 1300 653 356

Email: info@kingston.vic.gov.au

Social Media: Facebook, Instagram, Twitter



Events in Kingston

Scheduled City of Kingston events:
  • Pet Expo, scheduled for Saturday 4 April, has been cancelled
  • Citizenship Ceremonies are cancelled
  • Cultural Diversity week activities have been cancelled
  • School holiday activities have been cancelled 

 

Community events on Council Land 

To further protect community safety, all events and activities planned on Council land (that require a permit) are cancelled until further notice.

If you have an event scheduled to take place on Council land between 23 March and 31 May 2020 we recommend you consider contingency plans for possible postponement or action a cancellation and notify all parties.

Any new event applications with an date between 24 March and 31 May 2020 will be declined upon receipt. 

Applications for events after this date will not be considered until June 2020.

 

Events in Council Buildings

Council has written to all lease holders who hire Council buildings to recommend they cancel all non-essential gatherings at the venue and ensure any gatherings that do proceed meet the Government’s social distancing measures.



Family and Children's Centres

In line with the Victorian Government’s latest advice, all Kingston Family and Children's Centres are deemed essential services and will remain open.

Please rest assured that in addition to our usual high hygiene standards, we are taking a number of additional steps to protect the health and safety of our children, staff and families.

What are we currently doing to prevent the spread of Coronavirus?
  • Increasing cleaning measures within the Centre and ensuring stringent hygiene practices such as hand-washing and sanitising are followed
  • All staff and children who have a fever or flu-like symptoms are asked to stay at home
  • If your child becomes unwell when at the Centre, we will ask you to collect your child as soon as practicable
  • When dropping off and picking up your child/ren, please minimise additional family members/friends attending the service. Where this can’t be avoided, please contact the Centre Coordinator to arrange for children to be collected / brought to reception by staff.
The following activities have been temporarily suspended:
  • Excursions and incursions
  • Non-essential training sessions for staff
  • Student placements
  • Deliveries will be left in the foyer to reduce the number of people entering the service
  • Visitor sign in sheets now request details of recent travel.
If your child has been in contact with a confirmed case of COVID-19:
  • If you or your child has been in contact with a confirmed case of COVID-19 or returned from overseas, please NOTIFY the centre via phone or email immediately
  • Do NOT bring your child to the centre and seek medical advice
  • Should there be a case linked to the Centre, staff will notify the Department of Health and Human Services (DHHS).
What happens in the event the centre is closed?

If the Centre is required to close due to Coronavirus you will not be charged fees.  Direct debits will be suspended over the closure period.

Absences from the Centre

If your child going to be absent, please notify you Coordinators rather than class room Educators. You will then need to send a follow up with an email to Admin.

If your child is required to be absent for 14 days due to overseas travel or contact with a confirmed case of Coronavirus, you will not be charged fees.

If you choose to self-isolate as a precaution against potential contact with COVID-19 fees will be charged. In this circumstance your Child Care Subsidy (CCS) can be paid for up to 42 absence days per child, per financial year.

Please check your Childcare Statement regularly to determine how many absences your child has had this financial year (from July 2019 to June 2020). If you go over 42 absences from the service in a financial year, your Child Care Subsidy (CCS) will cease.

We (the services provider) can apply further allowable absences, if we have appropriate documentation: for example a Dr Certificate to say your child is unfit for childcare.

If you are unsure about how to check this information on your childcare statement or the documentation required, please contact our Administrative Team who will be able to assist.

If you would like to discuss your absence from the service and the impact it has on your CCS entitlements, please speak with the Centre Coordinator.



Family Day Care and Playgroups

Family Day Care 

Currently, the Victorian Government has advised that educational services remain open.

The City of Kingston will continue to heed the advice of the Chief Health Officer and the Department of Health and Human Services as the situation evolves.

The Family Day Care is essential for the many parents who rely on the service in order for them to be able to continue to access employment.

We will be adapting the service by suspending any group programs.

 

Playgroups

Council’s supported playgroups will be suspended following a recommendation from the Department of Education.

Families requiring support and advice will be kept in contact via the phone. 



Family Support Services

Kingston’s Family Support Services will continue as usual. 



Immunisation Service

To ensure the safety of our community, Community and Childhood Immunisations which would normally have a 1-hour timeslot allocated to them will now have a phone booking system to allow immunisations to be completed in small groups.

To book time slot, please call (03) 9581 4870. If someone cannot take your call, please leave a message and you will receive a call back to confirm.

Download the 2020 Immunisation Schedule to view centre locations and dates or visit the Immunisation Service page for more information.



Kingston Arts

Why has the City of Kingston closed its arts programs?

The City of Kingston has temporarily closed all of our public libraries, arts centre programs and leisure centre from 3pm on Wednesday 18 March.

They will remain closed until Tuesday 14 April 2020, with the possibility of this closure being extended.

We are doing this to try to help slow the spread of the COVID-19 virus within the community.

 

How do I arrange a refund?

If you have ordered your ticket online, Kingston Arts staff will be arranging a refund in coming days.  Feel free to contact us if you haven’t received a refund by Friday 27 March.

If you purchased a ticket in person at our box office, please contact us directly to arrange a refund on 9556 4440.



Libraries

Why has the City of Kingston closed its libraries?

The City of Kingston has temporarily closed all of our public libraries, arts centre programs and leisure centre from 3pm on Wednesday 18 March.

They will remain closed until Tuesday 14 April 2020, with the possibility of this closure being extended.

We are doing this to try to help slow the spread of the COVID-19 virus within the community.

 

Are there any library services still available?

Yes -  plenty of our normal library services will continue to be available online including:

 

What do I do about my borrowed books?

You will not be fined.

All loans will be extended until 21 April 2020. This may change if we remain closed for longer.

Reservations will be held until our libraries re-open.

All our branches also have external returns chutes – so you can also drop off your books anytime 24/7. 



Maternal and Child Health & Breastfeeding Services

Maternal and Child Health Service 

Maternal and Child Health consultations will be via telephone and electronic only - with some time limited face to face work where required.

Group programs connected with the MCH service including Stars, Dads and Young Mums will be suspended.

Breastfeeding Service

Feed and chat drop-in sessions have been temporarily suspended. All breastfeeding consultations will continue as phone consultations.



Out of School Care

Before and After School Care programs

The last day for before and after school care will be Monday 23 March 2020.

We will not be operating any programs after this time. 

The program will recommence when schools return and that will be based on advice from the Victorian Government.

School Holiday Program

As a result of the Government announcement, the City of Kingston’s School Holiday Program will be cancelled for the Term 1 holidays.  

The City of Kingston will always put the health, safety and wellbeing of our community at the forefront of our decisions. We apologise for any inconvenience, but are making every effort to minimise the spread of COVID-19 in our community.

For families who have paid for their booking, accounts will be provided a credit automatically.

Please email us at schoolholidayprogram@kingston.vic.gov.au if you wish to obtain a refund. Refunds will take 14-21 days to be processed.

 

To find out more see our FAQ.



Parks and playgrounds

Playgrounds, skate parks, exercise equipment and BBQs are closed in all Kingston reserves. 

Exercise/walking can still take place in parks and reserves, however physical distancing requirements as set by the Australian Government must be followed.

Please note, group exercise is banned.



Waste and Recycling services

All City of Kingston waste services will continue as normal.

Please continue to put our your rubbish bins for collection at your usual time, ensuring bins are easily accessible to minimise the need for drivers to get out of the vehicle. 



Waves Leisure Centre

Why has the City of Kingston closed the Waves Leisure Centre? 

The City of Kingston has temporarily closed all of our public libraries, arts centre programs and leisure centre from 3pm on Wednesday 18 March.

They will remain closed until Tuesday 14 April 2020, with the possibility of this closure being extended.

We are doing this to try to help slow the spread of the COVID-19 virus within the community.

This means that the entire Waves Leisure Centre will be closed during that time including:

  • Gym
  • Fitness Classes – including those at other sites (Mordialloc Community Centre, Yoga in the Park)
  • Swim School
  • Cheltenham Swimming Club
  • Lap Swimming/Wave Pool/Recreational Swimming
  • Sauna/Spa
  • Creche Services

 

What happens to my Waves Leisure Centre membership?

All memberships will be suspended during the closure period, no direct debit payments will be processed, and an extension will be provided to upfront paying members

 

What happens to Swim School Classes and payments?

All swimming lessons will be suspended until the end of term. 

Direct debit payments will be suspended and upfront paying members will receive a credit for cancelled lessons in Term 1. 

Re-enrolment for Term 2 will continue in order for customers to secure their lessons day/time, this will occur automatically for direct debit members, however no payments will be deducted until the Centre re-opens. 

Term-based members should still contact the Centre directly, or visit our website for details if you haven’t already done so for Term 2. 

School holiday swimming lessons have been cancelled and participants can contact the Centre for a credit/refund.

 

What happens to booked birthday parties/hire by groups?

Staff will be contacting you directly to discuss your booking. 

 

How can I get help or find out more about the Waves temporary closure?

Waves Customer Service will continue to be available via phone (9559 7111), email (active@kingston.vic.gov.au) and Facebook throughout the closure Monday-Friday 9am-5pm. Keep an eye on our Facebook page for updates throughout the closure period.



Youth Services

Youth Services will continue providing 1:1 counselling and support. All group programs and events will be suspended.


 

Last updated: 31 March 2pm