Community Information - COVID-19
Update: Thursday 28 October 2021
In line with the easing of State Government COVID-19 restrictions, we are reopening community facilities with COVIDSafe measures in place. We can't wait to see you again!
Reopening Wednesday 3 November
Cheltenham Customer Service Counter
Kingston Arts facilities
Reopening Monday 8 November
Kingston Libraries (except Chelsea and Moorabbin). Click and Collect is also available during this time.
Planning Counter - did you know you can also meet our planners online? Book an appointment
Keep an eye out for picnic tables popping-up in our local parks and open-spaces! We’re also working on expanding outdoor dining and trading options for Kingston businesses – watch this space!
Need more info? We can continue to assist you with any queries:
General Coronavirus information
For the latest information, including the current exposure sites please see the State Government Coronavirus website.
Information is regularly updated and provides specific health and medical advice, including targeted information for:
Information about travel restrictions is on the Smartraveller website.
If you suspect you may have Coronavirus, please call the dedicated hotline on 1800 675 398.
Find out more about COVID-19 vaccinations and details of local vaccination centres including the Monash Health centre at Sandown Racecourse in Springvale, and Alfred Health Sandringham centre.
All Australians 18 and over are eligible for a COVID-19 vaccination, among other groups. You can use the Australian Government’s eligibility tracker to find out if you are eligible to be vaccinated. It also includes a wide range of information on the vaccine and roll-out.
A range of support and COVID-19 resources are available for Kingston businesses. Find out more.
Council’s Kingston Business team also offers a range of services to support businesses, particularly as businesses try to respond and recover from COVID-19 impacts. This includes:
Support for new businesses
Find out more including details on our free Business Wizardry service which helps new businesses navigate any required permit approvals.
Networking events, workshops, grants and business news
Keep in touch with free training, networking opportunities, government grants and more via our e-newsletter or Kingston Business Facebook page.
Free business mentoring service
Experienced mentors provide free, confidential service to provide a 'sounding board' for local business owners.
Advertise your business
In a free listing promoting local traders and encouraging our community to shop local.
Support your team’s wellbeing with the free Kingston B-Well program to help improve staff health and reduce workplace injuries.
Support for expanded outdoor dining options
Council has provided additional public space for outdoor dining options in response to COVID-19 restrictions. All fees for outdoor dining permits have also been waived until November 2021.
Council runs a wide range of services to ensure our community is supported and connected while coping with the impacts of COVID and during the recovery period. This includes:
Access Care provides a wide-range of much needed support services for the elderly/people with disability including:
- Personal care services
- Delivered meals
- Urgent home modifications and home maintenance
- Welfare checks
Community Support Hotline
Kingston Council offers a dedicated hotline for information and support during the COVID-19 crisis.
Phone our friendly team during business hours on 1300 653 356 if you are facing difficulty, looking for information or need a little extra support.
Council has provided $50,000 in grants to our local emergency relief service providers as part of our ongoing commitment to support the community to get through the impacts of COVID-19.
Mental health support
Kingston has conducted Mental Health First Aid training workshops this month with local multicultural and faith leaders to help them deliver cross-cultural mental health support to people from culturally and linguistically-diverse communities
Council will not be charging interest on rates payments this financial year.
We encourage anyone experiencing significant hardship to contact Council to discuss available options.
Apply for serious financial hardship support
Home Library Service and Click and Collect options to continue to serve our community during lockdowns and provide much-needed entertainment and education.
Visit the Kingston Libraries website.
Services and events
Essential Council services that are currently running as normal (subject to Government announcements) include, but not limited to:
- All bin collections (please ensure bins are easily accessible to minimise the need for drivers to get out of the vehicle)
- Community and childhood immunisations (all immunisations now require a booking; please call 9581 4870)
- Maternal Child Health consultations, with short face to face consultations for young babies and telehealth and phone consultations for infants and toddlers
- Issuance of planning permits
- Aged and disability services including:
- Personal care
- Unescorted shopping
- Escorted shopping (only if required e.g. to get to a bank, pay bills)
- Delivered meals
- Essential domestic assistance
- Urgent home modifications and home maintenance
- Assessments by phone
- As an extra service during this time we will also be conducting welfare checks by phone and in person if required.
Council can still assist you with any queries via:
If your business has been affected by coronavirus, there is a range of information, support and stimulus packages available from Business Victoria.
Read more about your Business and COVID-19, including outdoor dining and support available for Kingston businesses.
City of Kingston COVID-19 community and business support package
Kingston Council announced a $2.8 million assistance package for the community and businesses to help alleviate the economic impact of the COVID-19 pandemic.
More on the support package.
Community Bus Service
Social outings on the Community Bus have been suspended.
Residents who wish to book AccessCare services can call 1300 819 200.
Council-managed centres are closed.
- Chelsea Activity Hub
- Sundowner Community Centre
- Westall Community Hub
- Clarinda Community Centre
- Patterson Lakes Community Centre
- Carrum Activity Hub
- Melaleuca Activity Hub
- Mentone Activity Hub
- Moorabbin Activity Hub/NG Wishart.
Please contact other non-Council centres directly: Aspendale Gardens Community Service, Chelsea Heights Community Centre, Cheltenham Community Centre, Dingley Village Neighbourhood Centre, Longbeach Place, Mordialloc Community Centre & Mordialloc Neighbourhood House.
Community sport is currently suspended.
Community Support Hotline
Phone our friendly team during business hours on 1300 653 356 if you are facing difficulty, looking for information or need a little extra support during the COVID-19 crisis.
Kingston Council and local support services are working together to support our community. Our Community Support Hotline can offer information and connect you with local support services including:
- emergency food aid
- home support services
- financial counseling/assistance
- family violence support
- mental health services
Our trained staff are available during business hours to assist.
Watch our Council Meetings via our live streaming service.
Customer Care and Planning Counters
Our Customer Care centres in Cheltenham and Chelsea are currently closed.
For assistance please phone 1300 653 356 during business hours, or contact us via:
Online: Service requests and payments or click on the orange chat bubble in the lower right hand corner of the page.
Social Media: Facebook, Instagram, Twitter
Events in Kingston
Community events on Council Land
In line with advice from the Victorian Chief Health Officer, events and activities are currently suspended.
When planning an event in Kingston, please ensure you have read the current Victorian Government Public Events Framework. The Framework defines a public event and sets specific directions under a Tiered system determined by expected daily attendance and risk factors.
While restrictions remain in place for metropolitan Melbourne, it will be the responsibility of the event organiser to ensure attendees at any future event abide by the current Victorian Government directions.
Submit and event application.
Family and Children's Centres
Education and childcare plus kindergarten programs are open for children whose parents/carers are authorised workers and cannot be supervised at home. Vulnerable children can still attend. A permit system applies see current COVIDSafe Settings in early childhood education and care services | Coronavirus Victoria for details.
Family Day Care and Playgroups
Family Day Care
Family Day Care is an education and care service open for children whose parents/carers are authorised workers and cannot be supervised at home. Vulnerable children can still attend. A permit system applies see current COVIDSafe Settings in early childhood education and care services | Coronavirus Victoria for details.
Council’s Supported Playgroups are currently suspended. View activity ideas and strategies to connect with your children.
Family Support Services
Kingston’s Family Support Services will continue as usual.
- Please wear a mask
- The market will be spread out to allow social distancing.
- There will be no tables and chairs at the market.
- All stallholders will have 1.5 metre distance markers outside their stalls, so please stand on the markers whilst being served or waiting to be served.
- Most stallholders accept debit and credit cards, so please use if possible. However, cash is still legal tender and will be accepted.
- Hand sanitiser will be available for use at the market entrance.
- Hand washing facilities are available in the toilets at the reserve.
Scheduled Immunisation Sessions are now operating by appointment only.
Please call 9581 4870 to leave a message with your name, date of birth and phone number.
You will get a confirmation call back.
Find out more
Kingston Arts programs and events are currently suspended.
All Kingston Libraries are currently closed with Click and Collect available at Chelsea, Cheltenham, Clarinda, and Parkdale branches.
Read more about our online Library services.
Our friendly team are available via phone to help you access any of our online services.
Phone us during business hours on 1300 135 668.
Maternal & Child Health and Breastfeeding Services
Maternal & Child Health
Maternal & Child Health consultations for parents/carers of young babies aged 2, 4, and 8 weeks will be short face to face consultations to undertake physical and developmental assessment, weight checks and breastfeeding support at the Maternal and Child Health Centre, supplemented by telehealth support.
For infants and toddlers, the Maternal and Child Health consultation will be held via telehealth with the parents/carers.
Feed and chat drop-in sessions have been temporarily suspended. Breastfeeding consultations will be provided via telehealth, with face to face consultations where necessary.
Out of School Hours Care
Before & After School Care programs
Kingston’s Before and After School Programs operating hours are dependent on advice from the Department of Education given to State Government schools. Families will be informed through their schools of any changes to the regular operational hours.
School Holiday Program
The fun returns next holidays at Southmoor and Chelsea Primary Schools. Read more about our School Holiday Program
Parks and playgrounds
Playgrounds are open to children under 12. Please remember:
- Check-in using the QR code
- Only one parent/carer can accompany children for supervision
- Adults should not remove masks to eat or drink.
Exercise equipment and skate parks are open.
Exercise and recreation can take place in parks and reserves, however please ensure State Government restrictions are adhered to.
Find out more on personal training and group fitness classes.
Rate relief options 2020/21
Council has developed an assistance package for our community and businesses to help alleviate the economic impact of the COVID-19 pandemic. The rates assistance package includes:
- $118 discount for ratepayers with a waste service
- Extending the $112.20 pension rebate to ratepayers on JobSeeker (subject to application). Apply online
- Rate payments for unpaid rates can be deferred until 30 June 2021 for residents who apply under Council’s Hardship Policy. Apply online or download printable form
- No interest charged on overdue rates during 2020/21.
- Extending the $112.20 pension rebate to businesses on JobKeeper (subject to application). Apply online
- Rate payments for unpaid rates can be deferred until 30 June 2021 for business who apply under Council’s Hardship Policy. Apply online or download printable form
- No interest charged on overdue rates during 2020/21
Council offers a free sharps disposal service which is vital for some people in our community, such as diabetics.
Containers can be dropped off at our Cheltenham Customer Service Counter, 1230 Nepean Highway, Cheltenham, Monday-Friday, 8.30am-5pm.
For vulnerable customers (elderly or immune compromised) who are quarantined due to COVID-19 and unable to collect new sharps containers, please contact our Customer Care team on 1300 653 356.
You can also exchange sharps containers at a number of participating pharmacies in the area.
Waste and Recycling services
All City of Kingston waste services will continue as normal.
Please continue to put our your rubbish bins for collection at your usual time, ensuring bins are easily accessible to minimise the need for drivers to get out of the vehicle.
We've also added extra waste collections in our local parks, foreshore and open-spaces in response to the increased numbers of visitors enjoying our great facilities.
Waves Leisure Centre
Waves Leisure Centre is currently closed.
For more information call our friendly team on 9559 7111 or email email@example.com
Staying active at home
Keep active at home with our free workouts for all fitness abilities.
Platform 81 is currently closed.
Please contact Youth Services on 1300 369 436 for further information about how we can support you.
Share your views to help us better support the Kingston community during the pandemic.
We've launched a survey to check in with our community and hear about your personal take on the road to recovery.
The results will help Council provide targeted support services, respond to changing community needs through these challenging times and make sure we are caring for our community.
By taking part, you can provide up-to-date information on the impacts of COVID-19, how our community is responding, and any gaps in local support services.
How can you help? Simply sign up to take part in a short ongoing survey: weekly for the first 2 months and then a monthly check-in. The survey will take about five minutes to complete and includes a range of topics including:
- What challenges are you facing from social isolation?
- Do you have any concerns around catching the virus?
- How you are getting information on COVID-19?
- What is providing relief for you during this time?
- Do you feel safe?
- What do you think the economic implications of COVID-19 will be?
Access the survey to get started.
Please note: You will be required to read the registration information and give your consent to participate prior to commencing.
If you have any questions regarding the survey please contact Council’s Community Capacity Officer Michelle McLean on 1300 653 356.
The COVID-19 Survey results will be published here regularly. The below points show some of the main findings:
- Most respondents in October and November were aged 65-74 years followed by those aged 55-64 years
- Stress ratings decreased by 13% from October to November, after peaking in August/September
- Virtual contact with friends and family remained consistently high from May to November, with 79-91% of people maintaining regular virtual contact with friends
- Levels of loneliness decreased from 46% in October to 32% in November
- The proportion of people worried about being infected with COVID-19 has declined from 57% in August to 51% in November
- From May to November most people (80%) indicated they were concerned about the impact of COVID-19 on the economy, however most have remained confident that they can continue providing for their family
- Most people report reduced hours/wages or loss of income as the greatest economic impact of COVID-19
- In October and November 18-20% of people felt their job was at risk, which is less than in previous months
- Throughout the pandemic respondents have felt vulnerable members of their community were well supported
- Loss of connection with social networks, concern for friends and family and mental health have remained consistently the most cited concerns by respondents between May and November
Read the more about the results in the full reports:
Last updated: 17 September 2021