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Community Information - COVID-19

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General Coronavirus information

For specific up-to-date information or advice about Coronavirus (COVID-19) visit the Victorian Government Coronavirus webpage. Their information is regularly updated and provides specific health and medical advice, including targeted information for:

Information about travel restrictions is on the Smartraveller website.

If you suspect you may have Coronavirus, please call the dedicated DHHS hotline on 1800 675 398.

 

COVID-19 community and business support package 

Kingston Council has developed a $12 million assistance package for the community and businesses to help alleviate the economic impact of the COVID-19 pandemic.

The package is designed to offer support to local businesses, community groups and vulnerable residents. The business and community support package includes:

For residents:

  • $118 discount for ratepayers with a residential waste service (automatically applied to your rates notice, there is no need to apply for the waste rebate)
  • Extending the $112.20 pension rebate to ratepayers on JobSeeker (subject to application and verification. Applicants must be named on the rate notice and the property must be principal place of residence). Apply online
  • Rate payments for unpaid rates can be deferred until 30 June 2021 for residents who apply under Council’s Hardship Policy. Apply online or download printable form
  • No interest charged on overdue rates until 1 July 2021.

For businesses:

  • Extending the $112.20 pension rebate to businesses on JobKeeper (subject to application and verification). Apply online
  • Rate payments for unpaid rates can be deferred until 30 June 2021 for business who apply under Council’s Hardship Policy. Apply online or download printable form
  • No interest charged on overdue rates during the 2020/21 rating period
  • Refund of current Health and Food Premises registrations
  • Refund of current Footpath Trading fees.

For sporting/Community Groups:

  • No rents for Community Groups/Sporting Clubs for 12 months
  • No Winter season rents for Sporting Clubs

All enquiries on this package can be directed to info@kingston.vic.gov.au or please call 1300 653 356.

 

Services and events

We are closely monitoring the evolving situation and will continue to support DHHS as they work to ensure the health and safety of all Victorians.

See below for a listing of council services and how they are impacted.


Essential services

Essential Council services that are currently running as normal (subject to Government announcements) include, but not limited to:

  • All bin collections (please ensure bins are easily accessible to minimise the need for drivers to get out of the vehicle)
  • Community and childhood immunisations (all immunisations now require a booking; please call 9581 4870)
  • Maternal Child Health consultations, with short face to face consultations for young babies and telehealth and phone consultations for infants and toddlers
  • Issuance of planning permits
  • Aged and disability services including:
  • Personal care
  • Unescorted shopping    
  • Escorted shopping (only if required e.g. to get to a bank, pay bills)
  • Delivered meals
  • Essential domestic assistance
  • Urgent home modifications and home maintenance
  • Assessments by phone
  • As an extra service during this time we will also be conducting welfare checks by phone and in person if required.

Council can still assist you with any queries via:

Phone: 1300 653 356
Online: Service requests and payments or click on the orange chat bubble in the lower right hand corner of the page.
Email: info@kingston.vic.gov.au
Social Media: FacebookInstagramTwitter
Visit us: Cheltenham Council Offices, open Monday-Friday 8.30am-5pm (closed public holidays), 1230 Nepean Highway, Cheltenham.

For your health and safety, and to comply with current restrictions:

  • Use hand sanitiser upon entry and exit
  • Adhere to a maximum 10 people in the Customer Care area
  • Maintain physical distancing at all times
  • Although masks are no longer mandatory, you can wear one if it your preference to do so, or if you are unable to maintain an appropriate distance from others.

Chelsea Customer Service counter remains closed.



Beaches

Kingston’s Beaches are open for exercise and recreation. Please ensure State Government restrictions are adhered to.


Business information

If your business has been affected by coronavirus, there is a range of information, support and stimulus packages available from Business Victoria.

Read more about your Business and COVID-19, including outdoor dining and support available for Kingston businesses.

 

City of Kingston COVID-19 community and business support package 

Kingston Council has announced a $2.8 million assistance package for the community and businesses to help alleviate the economic impact of the COVID-19 pandemic.

More on the support package.



Community Bus Service

Social outings on the Community Bus have been suspended.

Residents who wish to book AccessCare services can call 1300 819 200.



Community Centres

Council-managed centres have re-opened following the easing of restrictions. 

  • Chelsea Activity Hub
  • Sundowner Community Centre
  • Westall Community Hub
  • Clarinda Community Centre
  • Patterson Lakes Community Centre

 Please note: Patterson Lakes Community Centre and Clarinda Community Centre have re-opened with limited COVID-Safe hours.

Monday Tuesday Wednesday Thursday Friday
Clarinda Community Centre 10-5 10-5 1-5 10-5 10-5
Patterson Lakes Community Centre 10-5 1-5 2-6 10-1 1-5

The following centres remain closed and we hope to provide details around a reopening soon: Carrum Activity Hub, Melaleuca Activity Hub, Mentone Activity Hub, Moorabbin Activity Hub/NG Wishart.

There are also seven non-Council managed community centres in Kingston. Please contact them directly to find out if their services are impacted:

Non-Council Centres: Aspendale Gardens Community Service, Chelsea Heights Community Centre, Cheltenham Community CentreDingley Village Neighbourhood Centre, Longbeach Place, Mordialloc Community Centre & Mordialloc Neighbourhood House.



Community Sport

Community sport has recommenced with Last Step Restrictions in place.  



Community Support Hotline

Phone our friendly team during business hours on 1300 653 356 if you are facing difficulty, looking for information or need a little extra support during the COVID-19 crisis.

Kingston Council and local support services are working together to support our community. Our Community Support Hotline can offer information and connect you with local support services including: 

  • emergency food aid
  • home support services
  • financial counseling/assistance
  • family violence support
  • mental health services
Our trained staff are available during business hours to assist. 


Council Meetings

Watch our Council Meetings via our live streaming service.



Customer Care and Planning Counters

Phone: 1300 653 356
Online: Service requests and payments or click on the orange chat bubble in the lower right hand corner of the page.
Email: info@kingston.vic.gov.au
Social Media: FacebookInstagramTwitter
Visit us: Cheltenham Council Offices, open Monday-Friday 8.30am-5pm (closed public holidays), 1230 Nepean Highway, Cheltenham.

For your health and safety, and to comply with current restrictions:

  • Use hand sanitiser upon entry and exit
  • Adhere to a maximum 10 people in the Customer Care area
  • Maintain physical distancing at all times
  • Although masks are no longer mandatory, you can wear one if it your preference to do so, or if you are unable to maintain an appropriate distance from others.

Chelsea Customer Service counter remains closed.



Events in Kingston

Citizenship Ceremonies

The next in-person Citizenship Ceremony is scheduled for 12 March 2021.

Conferees awaiting an invitation to a ceremony will be contacted to make arrangements for an online ceremony. Further enquiries should be directed to the Department of Home Affairs on 131 880 or at virtual.citz.ceremony@homeaffairs.gov.au 

 

Community events on Council Land

Events and activities on Council land are limited to those approved by the State Government and must be facilitated in accordance with the associated directions such as gathering limits.

Applications for future events that are not currently permitted will be accepted and placed on hold. Processing will commence when restrictions are eased to a level that accommodates the number of attendees and type of event detailed in the application.

Submit and event application.



Family and Children's Centres

Education and childcare plus kindergarten programs are open for all children.



Family Day Care and Playgroups

Family Day Care 

Family Day Care is an essential education and care service and is open for all children. 

 

Playgroups

Council’s Supported Playgroups are currently suspended. View activity ideas and strategies to connect with your children.



Family Support Services

Kingston’s Family Support Services will continue as usual.



Farmers' Market

The next Kingston Farmers' Market is scheduled for Saturday 6 March. A risk management plan is completed ahead of each market to ensure it adheres to the most current social distancing guidelines and State Government restrictions. 
  • The market will be widely spread out to allow social distancing.
  • There will be no tables and chairs at the market.
  • All stallholders will have 1.5 metre distance markers outside their stalls, so please stand on the markers whilst being served or waiting to be served.
  • Most stallholders accept debit and credit cards, so please use if possible. However, cash is still legal tender and will be accepted.
  • Hand sanitiser will be available for use at the market entrance.
  • Hand washing facilities are available in the toilets at the reserve.


Immunisation Service

Scheduled Immunisation Sessions are now operating by appointment only. 
Please call 9581 4870 to leave a message with your name, date of birth and phone number.
You will get a confirmation call back.

Find out more



Kingston Arts

Pop Up Bar will be back on Friday 19 February. Check out the lineup and book tickets.
 
We're looking forward to welcoming you back to other performances and workshops, or to hire a venue!

View our upcoming program including online events.

View our opening hours for galleries.
 
Please note, to protect your health and safety, we will have new measures in place when you visit, including hand hygiene and social distancing requirements, as well as a QR code check-in system.


Libraries

Our Libraries at Chelsea, Cheltenham, Clarinda, Dingley Village, Parkdale, Patterson Lakes and Westall are now open.
Higett and Moorabbin Libraries remain closed.

To meet our COVID-Safe Plan, it won't be business as usual just yet. We need to make a few changes to our service delivery to accommodate current physical distancing and gathering limits, and to ensure safe hygiene practices.

All open branches will also offer a Click & Collect service and our return chutes will be open at all library branches 24/7.

Find out more

What online services are available?
  • Live stream storytime - each week day
  • Access other Storytime sessions: children’s storytime, baby rhyme and author talks on our website or YouTube
  • Online training courses
  • e-Books
  • e-Audio Books
  • Watch a movie with our free streaming service

Our friendly team are available via phone to help you access any of our online services.
Phone us during business hours on 1300 135 668.



Maternal & Child Health and Breastfeeding Services

Maternal & Child Health

Maternal & Child Health consultations for parents/carers of young babies aged 2, 4, and 8 weeks will be short face to face consultations to undertake physical and developmental assessment, weight checks and breastfeeding support at the Maternal and Child Health Centre, supplemented by telehealth support.

For infants and toddlers, the Maternal and Child Health consultation will be held via telehealth with the parents/carers.

 

Breastfeeding Service

Feed and chat drop-in sessions have been temporarily suspended. Breastfeeding consultations will be provided via telehealth, with face to face consultations where necessary.



Out of School Care

Before and After School Care programs

Kingston’s Before and After School Programs operating hours are dependent on advice from the Department of Education given to State Government schools. Families will be informed through their schools of any changes to the regular operational hours.

School Holiday Program

The fun returns in April at Southmoor and Chelsea Primary Schools from the from 6 - 16 April 2021.

More on our School Holiday Program



Parks and playgrounds

Playgrounds, exercise equipment, BBQs and skate parks are open.

Exercise and recreation can take place in parks and reserves, however please ensure State Government restrictions are adhered to.

Find out more on personal training and group fitness classes.



Rates

Rate relief options 2020/21

Council has developed an assistance package for our community and businesses to help alleviate the economic impact of the COVID-19 pandemic. The rates assistance package includes:

For residents:

  • $118 discount for ratepayers with a waste service
  • Extending the $112.20 pension rebate to ratepayers on JobSeeker (subject to application). Apply online
  • Rate payments for unpaid rates can be deferred until 30 June 2021 for residents who apply under Council’s Hardship Policy. Apply online or download printable form
  • No interest charged on overdue rates during 2020/21.

For businesses:

  • Extending the $112.20 pension rebate to businesses on JobKeeper (subject to application). Apply online
  • Rate payments for unpaid rates can be deferred until 30 June 2021 for business who apply under Council’s Hardship Policy. Apply online or download printable form
  • No interest charged on overdue rates during 2020/21


Sharps disposal

Council offers a free sharps disposal service which is vital for some people in our community, such as diabetics.

Containers can be dropped off at our Cheltenham Customer Service Counter, 1230 Nepean Highway, Cheltenham, Monday-Friday, 8.30am-5pm.

For vulnerable customers (elderly or immune compromised) who are quarantined due to COVID-19 and unable to collect new sharps containers, please contact our Customer Care team on 1300 653 356.

You can also exchange sharps containers at a number of participating pharmacies in the area.



Waste and Recycling services

All City of Kingston waste services will continue as normal.

Please continue to put our your rubbish bins for collection at your usual time, ensuring bins are easily accessible to minimise the need for drivers to get out of the vehicle.

We've also added extra waste collections in our local parks, foreshore and open-spaces in response to the increased numbers of visitors enjoying our great facilities.



Waves Leisure Centre

Waves Leisure Centre is open to the public.

Spa, sauna, steam room and group fitness classes require pre-booking.

To protect your health and safety, we will have measures in place when you visit including social distancing requirements and a QR code check-in system.

For more information call 9559 7111 or email active@kingston.vic.gov.au

 

Staying active at home

Keep active at home with our free workouts for all fitness abilities.



Youth Services

Youth Services will continue to provide 1:1 counselling and support.

Please contact Youth Services on 1300 369 436 for further information about how we can support you.


COVID-19 Community Survey

Community Survey

Share your views to help us better support the Kingston community during the pandemic. 

We've launched a survey to check in with our community and hear about your personal take on the road to recovery. 

The results will help Council provide targeted support services, respond to changing community needs through these challenging times and make sure we are caring for our community.

By taking part, you can provide up-to-date information on the impacts of COVID-19, how our community is responding, and any gaps in local support services. 

How can you help? Simply sign up to take part in a short ongoing survey: weekly for the first 2 months and then a monthly check-in. The survey will take about five minutes to complete and includes a range of topics including:

  • What challenges are you facing from social isolation?
  • Do you have any concerns around catching the virus?
  • How you are getting information on COVID-19?
  • What is providing relief for you during this time?
  • Do you feel safe?
  • What do you think the economic implications of COVID-19 will be?

Access the survey to get started. 

Please note: You will be required to read the registration information and give your consent to participate prior to commencing.

If you have any questions regarding the survey please contact Council’s Community Capacity Officer Michelle McLean on 1300 653 356.

Results

The COVID-19 Survey results will be published here regularly. The below points show some of the main findings:

  • Most respondents in October and November were aged 65-74 years followed by those aged 55-64 years
  • Stress ratings decreased by 13% from October to November, after peaking in August/September
  • Virtual contact with friends and family remained consistently high from May to November, with 79-91% of people maintaining regular virtual contact with friends
  • Levels of loneliness decreased from 46% in October to 32% in November
  • The proportion of people worried about being infected with COVID-19 has declined from 57% in August to 51% in November
  • From May to November most people (80%) indicated they were concerned about the impact of COVID-19 on the economy, however most have remained confident that they can continue providing for their family
  • Most people report reduced hours/wages or loss of income as the greatest economic impact of COVID-19
  • In October and November 18-20% of people felt their job was at risk, which is less than in previous months
  • Throughout the pandemic respondents have felt vulnerable members of their community were well supported
  • Loss of connection with social networks, concern for friends and family and mental health have remained consistently the most cited concerns by respondents between May and November

Read the more about the results in the full reports:

 

Last updated: 4 March 2021