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Community Satisfaction Surveys

Each year, Council participates in the State Government's Community Satisfaction Survey. This survey is coordinated state-wide by the Department of Environment, Land, Water and Planning. 

The main objectives of the survey are to assess Council’s performance across a range of measures and to seek insight into ways to provide improved or more effective service delivery.

Since 2015, Council's results have been compared to the rest of the state as well as selected Councils in the Melbourne metro area including Banyule, Bayside, Boroondara, Brimbank, Glen Eira, Greater Dandenong, Frankston, Kingston, Knox, Manningham, Maroondah, Monash, Moonee Valley, Moreland, Port Phillip and Stonnington.

2019 Results

In 2019, Residents gave Kingston Council a high mark for overall performance in this year’s independent Community Satisfaction Survey.

Council welcomed Council’s overall performance score of 64, above the state-wide council average of 60 and 74 percent of residents think that Council is in the right direction, up from 66 percent last year. 

Kingston also scored strongly in the appearance of public areas (76), recreational facilities (74) and Kingston’s Art Centres and Libraries (73). 

Kingston's lowest-performing areas were in planning for population growth, parking facilities and decisions made in the interest of the community.  

Read the media release

Download Community Satisfaction Survey 2019 key findings and recommendations

Find out more about the Community Satisfaction Survey here

 

2018 Results

In 2018, Residents gave Kingston Council a high mark for overall performance in this year’s independent Community Satisfaction Survey.

Council welcomed Council’s overall performance score of 64, above the state-wide council average of 59.

Kingston also scored strongly in the key areas of waste management, arts centres, libraries and recrational facilities and also performed significantly higher than the state average in a range of areas including local streets and footpaths, community and cultural services, and weed control.

Kingston's lowest  performing areas were in planning & building permits, planning for population growth, and decisions made in the interest of the community. 

Read the media release 

Download Community Satisfaction Survey 2018 key findings and recommendations

 

2017 Results

In 2017, Residents gave Kingston Council a high mark for overall performance in this year’s independent Community Satisfaction Survey.

Council welcomed Council’s overall performance score of 66, well above the state-wide council average of 59 and higher than the metropolitan average of 64.

Kingston scored strongly in the key areas of waste management (76), recreational facilities (76) and the appearance of public places (75) – all significantly higher than the state average.

Kingston also performed well across most core and individual service measures and recorded significant improvements across a broad range of service areas including consultation and engagement; lobbying; recreational facilities; community and cultural activities; planning for population growth; building and planning permits; emergency and disaster management; and town planning policy. 

When asked what Council most needs to do to improve its performance over the next year the areas  community nominated by the community of inappropriate development, parking availability and traffic management all reflect the consequences of Melbourne’s increasing population.

Read the media release 

Download Community Satisfaction Survey 2017 key findings and recommendations

 

2016 Results

In 2016, Residents gave Kingston Council a high mark for overall performance in this year’s independent Community Satisfaction Survey.

Council welcomed Council’s overall performance score of 66, well above the state-wide council average of 59. 
 
 Kingston also scored strongly in the key areas of customer service (74) and overall council direction (66) – both significantly higher than the state average.

Kingston also performed well across most core and individual service measures, achieving stable results in 14 of 25 key measures with residents giving the ‘thumbs up’ to waste management (76), appearance of public areas (73),  Kingston’s art centres and libraries (72), and recreation facilities (71).

Council’s bottom three performance service areas were planning permits, planning for population growth in the area and town planning policy.

These results were shared by local councils across the state and all centre on the challenge of balancing demand for higher density living in a time of population growth with community expectations. 

Read the media release 

Download Community Satisfaction Survey 2016 key findings and recommendations