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Community to develop new Council Customer Service Charter

4 September 2017

Kingston residents and businesses are invited to help set a new standard for customer service at Kingston Council.

Council is updating its Customer Service Charter and has invited the community to have their say.

Kingston Mayor David Eden said 10,000 local residents and businesses were randomly selected and invited to take part in an independent Community Panel which will guide the new charter.
“We are always striving to deliver great customer service and it’s important that we find a balance that meets diverse community expectations and is within budget,” Cr Eden said. “The Community Panel will help do just that.”
“This is an opportunity to hear a broad range of views and give the community greater decision making control,” he said.
“The 30-member Community Panel will meet on several occasions to understand the complex issues, share ideas, and make recommendations on how we can reach our goal of improved customer service.”
The whole community has also been invited to take part in an online survey to help direct the Community Panel.

Kingston Council staff will also contribute ideas about how customer service could be improved across every area of Council.

“We are committed to consulting the community more and this is an exciting new approach to hear directly for our community,” Cr Eden said.

“Customer service is at the heart of everything we do, and we hope the new Charter can guide Council for years to come”.
You’re invited to get involved by:
  • Completing the online survey at by Friday 15 September
  • Coming along as an observer to one of the Community Panel sessions. Registration will be via the site in coming weeks.
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