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FAQ

Not quite sure how to renew your items or need to know how to access the WiFi? Check out our frequently asked questions below for answers! However, if your question isn't answered below, click here to fill out our Ask a Librarian online form.

My account...

  • How do I join the library?

    You can join the library either in person or online.

    If you join in a library branch, you will need to bring in ID showing you current address and you will receive your card right away.

    If you join the library online, you will receive an email once we have processed the membership with your card number and PIN which give you access to our eLibrary and allow you to reserve books on our catalogue until your card arrives in the mail. On your first visit to the library you will need to present photo ID to confirm your membership. Click here to join online.

  • What's my PIN?

    If you've forgotten your PIN, please click here to complete an online form and ask one of our librarians for assistance.

  • How do I update my address, contact and/or personal details?

    If your personal details have changed please come into any Kingston library branch with identification showing your new details.

  • I've lost my library card! How do I get a replacement?

    To replace your card, please see staff at any branch. You will need to show identification with your name and current address on it. A $4.40 charge is incurred for replacing a lost card.
    If you lose your Library card, contact any Kingston library immediately, as you're responsible for all items borrowed on your card.

Borrowing...

  • How many items can I borrow?

    You can borrow up to a total of 40 items on your card.

    BluRays and Wii Games have a special limit of 10 per card, and XBOX ONE games are limited to 2 per card.

  • How long can I borrow items for?

    Books, Audiobooks, DVDs, BluRays, and CD-ROMS can be borrowed for 3 weeks.

    Magazines, Music CDs, Wii games, and XBOX ONE games can be borrowed for 1 week.

    All items can be renewed once, unless an item has been placed on reserve by another borrower.

  • How do I tell when my items are due?

    Item due dates are printed on a receipt that you receive when borrowing. If you lose your receipt, or chose not to take one, you can check item due dates:

    • Online by logging into your library card account here
    • By calling the library during opening hours on 1300 135 668
    • Or by visiting one of our eight branches and talking to a staff member
  • How do I renew items?

    You can renew items:

    • Online by logging into your library card account here
    • By calling the library during opening hours on 1300 135 668
    • Or by visiting one of our eight branches and talking to a staff member
  • Why can't I renew my item?

    An item may not be renewed if:

    • The item has already been renewed once before
    • The item has been reserved by another borrower
  • How do I return items?

    Return chutes are available at all eight library branches 24/7.

    You can return your Kingston library books to any Kingston library branch. For example, you books that you borrowed at Cheltenham library can be returned to Chelsea library.

  • What happens if I lose or damage an item?

    If you have lost or damaged an item, a replacement charge will be incurred. Contact library staff on 1300 135 668 or visit one of our library branches.

  • If I lose or damage an item, can I buy a replacement copy for the library myself?

    No. Lost or damaged items need to be assessed by library staff and an appropriate replacement charge calculated.

Library collections...

  • Can I reserve items that are out on loan?

    Yes! You can reserve any items currently out on loan for $1 per item. This $1 needs to be paid the next time you borrow items from the library.

  • How much does it cost to reserve items?

    It costs $1 to reserve items. This $1 needs to be paid the next time you borrow items from the library.

  • There's an item on the shelf at a branch that's not my local. Can I request it to be sent to a specific branch?

    Yes! If you see an item in our catalogue that's currently on the shelf, but not at your local branch, you can request the item be sent to your Kingston library branch of choice for free by calling us on 1300 135 668, or by talking to one of our library staff.

    Please note: If you place a reservation on an available item using our online system you will be charged a $1 reservation fee for processing. To avoid this charge, call the library on 1300 135 668 or speak to one of our librarians to arrange for a free transfer.

  • Is it possible to suggest items for the library to purchase?

    Definitely! If there's an item you would like to borrow that doesn't currently appear on our catalogue, you can Suggest an Item for Purchase by filling out our online form, or speaking to one of our librarians.

  • Does the library accept book donations?

    The library will accept donations of books provided they:

    • Are in excellent condition
    • Were published within the 12 months
    • Are not text books
    • Are inline with our collection policy.

    The library will only accept donations on the understanding that if we decide not to add them to our collection, they will be disposed of as we wish by passing on to other organisations for use. It must also be understood that any items that are added to our collection will not remain there indefinitely.

Library services...

  • When is the library open?

    We have eight library branches located across Kingston. Click on the name of your closest branch below to access their opening hours and location information, or click here to view all branch opening hours.

  • How do I access the public library WiFi?

    You'll need your Kingston library card barcode number and PIN to access the public library wifi. To connect to the public library WiFi:

    • Search for available networks on your mobile device or laptop. This will usually be located in your device settings.
    • Tap on the WiFi network for the library branch you're currently at. For example, select ParkdaleLibrary to connect to the public library WiFi at Parkdale library.
    • After selecting the public library network, wait a few moments while your device connects and redirects you to the public WiFi login page. A security warning may appear as you are connecting to a public network. Click or tap to Continue through this and access the login page.
      If the login page does not appear, try opening a browser window and entering "1.1.1.1" into the website address bar. If the login page still does not appear, please see one of our library staff for assistance.
    • Enter your full library card barcode number as your username and four digit PIN for your password, then click or tap Submit.
  • What are the family history volunteer hours?

    Family History Volunteers are available to assist you with your Family History Research at Parkdale Library during the following times:

    • Wednesday 1:00-4:00
    • Fridays (except the second Friday of the month) 10:00-1:00
    • The first Sunday afternoon of the month, 2:00-4:00 pm.

    Please note our Family History Volunteers are not available during January.

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