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Kingston releases 2017 Community Satisfaction Survey results

8 June 2017

Residents have given Kingston Council strong support in this year’s independent Community Satisfaction Survey – with significant improvements across a range of service areas.

Kingston Mayor David Eden welcomed Council’s overall performance score of 66, well above the state-wide council average of 59 and higher than the metropolitan average of 64. 

“Council works hard to provide quality, cost-efficient services and we’re pleased the community believes we are on the right track,” Cr Eden said.  “We’re always looking for ways to improve and we’re proud our residents have recognised some of the positive changes taking place.”

Four hundred Kingston households took part in the annual survey - coordinated by the Department of Environment, Land, Water and Planning and conducted by independent group JWS Research in February and March this year.

Kingston scored strongly in the key areas of waste management (76), recreational facilities (76) and the appearance of public places (75) – all significantly higher than the state average.

Kingston also performed well across most core and individual service measures and recorded significant improvements across a broad range of service areas including consultation and engagement; lobbying; recreational facilities; community and cultural activities; planning for population growth; building and planning permits; emergency and disaster management; and town planning policy.

Cr Eden said Kingston Council believed it was important to take part in the voluntary survey to check-in with residents and listen to their responses.  “We always have areas we can keep improving on and it’s vital that we hear from our community to ensure we can make changes where necessary.”

Strong improvements made since last year’s survey in a number of areas including planning and building permits(up from 47 to 56), planning for population growth (up from 48 to 54), lobbying (up from 55 to 59), consultation and engagement (up from 55 to 59) and town planning policy (up from 52 to 56). 

When asked what Council most needs to do to improve its performance over the next year the areas  community nominated by the community of inappropriate development, parking availability and traffic management all reflect the consequences of Melbourne’s increasing population.

“These are certainly issues of concern right across Melbourne and Kingston Council will continue to work closely on these issues,” Cr Eden said.

 

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